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Trouble with connecting to a match


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Hello since the latest update i and many other have had trouble connecting to a found match. "we often get the response" "no response from server" ive never sene this message pop up before this patch. Im sure im no the only one who have experienced this from chatting in the HoN 1 channel its alot of people with the same issue. 

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Hi,

Thanks for the report.

It appears one of the servers were faulty and it has now been removed from TMM rotation.

Please let us know if this is still a problem after this post.

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Same here. Today more than 50% of connects at least 1 player didnt connect properly to the server. Also connection to the servers seemed very slow (EU). Frustrating and annoying as fuck since we had to que around 20min because of that

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it seems like the "no response" issue is gone now but idk it still feels like there is some trouble for people connecting into the match

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Thanks for letting us know, we're working on a long-term solution for this issue.

 

Please let us know in this thread whenever you encounter issues in the future as well.

Edited by ElementUser
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seems to be fixed. Didn't happen to me anymore since your post for like 7 games.
Anyway since your last post here Q times have surprisely increased. Before that they were better than never (basically 90% of the games beneath a minute) for a very long time.
Now they take like 4-6 times that long.

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Thanks for the feedback. It is correct that the faulty servers have been removed from TMM, which results in a longer queue time as there are no "free match slots" available for your game.

We are closely monitoring the situation to make sure everything is stable, however such report is only available once per day to us.
Once we know everything is stable we will investigate if we can fix the broken servers, or if we will need to acquire new ones.

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