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My ban should have ended yesterday but now its a permanent ban

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Hello everyone. I know that this is the final moments for HON and i really aprecciate that RAP systems is working better then ever. I got a 3 days ban some days ago but now I see that it is a permanent ban. Is it fair or have i any chances to get my account back? I have wrote 3 tickets already and didnt receive an answer. I dont know what i need to do now but i want to enjoy some last month of HON very much. Is there anyone who can answer to me? =( Hope on you

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