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Customer Support issues - Gmail/Yahoo email providers


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Dear HoN players,

Our Customer Support portal has a DMARC issue regarding Gmail and Yahoo email accounts that we unfortunately cannot resolve at this time. As a result, players cannot register new accounts with Gmail or Yahoo email accounts. Existing registered accounts with those email providers still work, however players will not receive emails on those accounts & will have to check the Customer Support portal manually.

Workarounds involve creating an email account with another email provider and registering that email address with our Customer Support portal instead.

We apologize for the inconvenience, but there is nothing we do about this at this time.

Our Customer Support Helpdesk can be found here: https://support.heroesofnewerth.com/

Regards,

- Frostburn Studios / Garena G

Edited by ElementUser
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  • ElementUser changed the title to Customer Support issues - Gmail/Yahoo email providers
  • 3 weeks later...
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