FROZENFIRE27 1 Posted June 9, 2021 Share Posted June 9, 2021 Is anyone else having this issue, no support from HON SUPPORT tickets, i'm told there is no Bans on my account, no negative feedback. Redirected to here which there seems no official support, Played this game since inception, haven't change anything, reinstalled, followed all direction in troubleshooting. Seems like multiple people are experiencing the same. Is this something we could apply for class action?? i mean I've spent a lot of money in this game not sure about others?? it seem like i've hit a dead end, what can i do???? I don't really want to play DOTA cause i like HON! Link to post Share on other sites
ElementUser 842 Posted June 9, 2021 Share Posted June 9, 2021 (edited) I've moved this to the correct subforums & am responding to it because your response is civil (unlike quinea's, who keeps on putting blame on the company and puts out a bunch of nonsense claims about discrimination and conspiracy theories). I've contacted Garena to see if they can look into a potential cause, but we aren't explicitly banning you or any particular player for those who are unable to remain connected to chat server. In the meantime, have you tried logging onto another account? === Also: please provide your console.log files whenever you encounter this issue. Edited June 9, 2021 by ElementUser Link to post Share on other sites
FX`D 0 Posted June 9, 2021 Share Posted June 9, 2021 having the same problem since last night. Link to post Share on other sites
FROZENFIRE27 1 Posted June 9, 2021 Author Share Posted June 9, 2021 No i haven't never have played another account as ive invested all into this one. Ill try. Link to post Share on other sites
ElementUser 842 Posted June 9, 2021 Share Posted June 9, 2021 In the meantime, please provide your console.log files. Those should at least help Garena look into the issue a little more. Link to post Share on other sites
orfanid1s 0 Posted June 9, 2021 Share Posted June 9, 2021 (edited) i have the same problem i try to log with other account and it worked but with this 11 years old account i cant connect since monday help me to plz i found the console.log files its a txt file how i send it here? Edited June 9, 2021 by orfanid1s Link to post Share on other sites
FROZENFIRE27 1 Posted June 10, 2021 Author Share Posted June 10, 2021 Link to console.log Picture on image.bb i could not insert image from URL https://ibb.co/HX60pNH Link to post Share on other sites
orfanid1s 0 Posted June 10, 2021 Share Posted June 10, 2021 here is mine https://easyupload.io/u6s92n Link to post Share on other sites
ElementUser 842 Posted June 10, 2021 Share Posted June 10, 2021 @FROZENFIRE27 @FX`D @orfanid1s Try logging in now, Smilie suggested I try something. Tell me if it works or if you still have issues. Link to post Share on other sites
FX`D 0 Posted June 10, 2021 Share Posted June 10, 2021 still not working. Link to post Share on other sites
ElementUser 842 Posted June 10, 2021 Share Posted June 10, 2021 3 hours ago, orfanid1s said: here is mine https://easyupload.io/u6s92n I looked at this & it looks like you can connect to Chat Server just fine. Please only post here if you're having trouble connecting to the Chat Server. Link to post Share on other sites
ElementUser 842 Posted June 10, 2021 Share Posted June 10, 2021 (edited) 21 minutes ago, FX`D said: still not working. Can I get your console.log file the next time you log in to chat server and get disconnected? Make sure to close HoN before you send the console.log file. Also, can you try logging in again? I adjusted a parameter on the chat server (but unsure if it will help). Edited June 10, 2021 by ElementUser Link to post Share on other sites
Safrock 2 Posted June 10, 2021 Share Posted June 10, 2021 5 hours ago, ElementUser said: Can I get your console.log file the next time you log in to chat server and get disconnected? Make sure to close HoN before you send the console.log file. Also, can you try logging in again? I adjusted a parameter on the chat server (but unsure if it will help). https://pastebin.com/Bj9bcwcq Link to post Share on other sites
ElementUser 842 Posted June 10, 2021 Share Posted June 10, 2021 (edited) 2 minutes ago, Safrock said: https://pastebin.com/Bj9bcwcq This doesn't even have anything that indicates you're logging into the client. I suggest a full reinstall & see if it will help. Your screenshot in the other thread is showing a black screen, so something is wrong with your client in general. Your issue is different from the others. Edited June 10, 2021 by ElementUser Link to post Share on other sites
Safrock 2 Posted June 10, 2021 Share Posted June 10, 2021 (edited) 13 minutes ago, ElementUser said: This doesn't even have anything that indicates you're logging into the client. I suggest a full reinstall & see if it will help. Your screenshot in the other thread is showing a black screen, so something is wrong with your client in general. Your issue is different from the others. Just for the record, i wrote login in console: This is what happens : Console: http://i.prntscr.com/zMrU-L4tRYeGD_Y8V7P-iA.png Game: http://i.prntscr.com/Izj-VUAqQbSs6BsGKw78aw.png Update: I fix it, AVAST fuck all my files up. I just deactivate it. Edited June 10, 2021 by Safrock Link to post Share on other sites
orfanid1s 0 Posted June 10, 2021 Share Posted June 10, 2021 (edited) thanks very much mine is ok now but i have same spikes when i play games in eu server of course only you have any idea how i can solve this? Edited June 10, 2021 by orfanid1s Link to post Share on other sites
ElementUser 842 Posted June 10, 2021 Share Posted June 10, 2021 2 hours ago, orfanid1s said: thanks very much mine is ok now but i have same spikes when i play games in eu server of course only you have any idea how i can solve this? This is an unrelated problem & I would need you to go to this thread: Chat-server wise, I believe the issue is resolved. I will leave this thread open for a few more days before moving it to Fixed. Link to post Share on other sites
FROZENFIRE27 1 Posted June 11, 2021 Author Share Posted June 11, 2021 Thanks for your help, all working now Link to post Share on other sites
orfanid1s 0 Posted June 11, 2021 Share Posted June 11, 2021 its ok but i dont conect in eu chats like eu 3 eu15 channel i dont see others players only in games i saw them Link to post Share on other sites
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