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why cant other players and me connect to a chat and matchmaking server?????


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i can pass the process of an identity verification leading to a chat and MM server connecting failure. i have contacted customer service. there has been no reply so far.  its been 3 days already!  what is happening?????? i can use other accounts to log into chat and MM servers except for this account. there appear to be other users facing the same issue! 

 

 

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