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Waiting for chat server to verify identity.... then disconnects from chat server. Cannot join server for games

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Have added ports on router as recommended and exceptions to bit defender.  Still no fix to issue.  Bit defender did auto connect to its VPN during using HON app so maybe this has confused your server as to verifying my identity?  Can you please look into my account and check there is not issue on your end?  I can login but cannot join servers

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