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URSA silver multiplier 1.2х

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  • Hello everyone, have any of you faced the problem of activating the URSA silver multiplier 1.2 x?
    The fact is that I am already writing to the support service for the umpteenth time so that they would activate the silver multiplier for me, for which I receive the same answer from them "you do not have the necessary avatar on Flux"
    I have had this avatar for a long time (I will give the evidence below in the form of a screenshot)
    Please tell me what to do in this case and what is the problem?
    Required avatars for activation are available (Uproar and Ussuri)
    Thanks for attention!
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