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HoN Server Maintenance (1am to 12pm EST) on February 2, 2021


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Hi all,

 

Just a reminder that HoN will undergo Server Maintenance tonight (February 2, 2021) from 1am up to 12pm EST due to deploying the new patch. Please log out at around that time, otherwise your games may get interrupted.

 

Although it is unlikely we will need to go up to 12pm EST, we do have a slight change in the patch deployment process that may require more time to deploy on our side.

 

Thank you for your patience & understanding!

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3 hours ago, DaxeM said:

How long will be? 12hours?

 

 

They don't know, they're guessing they'll be done no later than noon eastern time (17:00 GMT) but it might be sooner.

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Hey ElementUser,

Would it be possible to include a notification / banner informing people that HON is undergoing maintenance / update on the homepage of the website and also in the game application.

It would be fantastic to know that there's something going on behind the scenes rather than dig through the forums wondering if there is something happening :).

All that you are told is that you don't have a compatible version. Perhaps including an ETA of ?-? hours until you can update to the compatible version, or when approximately the maintenance will be complete, I keep logging in every 30 mins hoping it's ready.

Cheers.

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1 hour ago, noobilistic said:

Hey ElementUser,

Would it be possible to include a notification / banner informing people that HON is undergoing maintenance / update on the homepage of the website and also in the game application.

It would be fantastic to know that there's something going on behind the scenes rather than dig through the forums wondering if there is something happening :).

All that you are told is that you don't have a compatible version. Perhaps including an ETA of ?-? hours until you can update to the compatible version, or when approximately the maintenance will be complete, I keep logging in every 30 mins hoping it's ready.

Cheers.

That's why we included a long maintenance window. It will be ready when the in-game MotD announcement is taken down.

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9 minutes ago, ElementUser said:

That's why we included a long maintenance window. It will be ready when the in-game MotD announcement is taken down.

Woops, you are right :). Just saw the in-game window mentioning it. I need to pay more attention, have you always been displaying a notice in the window there during maintenance / patches, or is that a more recent thing.

Still think there needs to be a change of wording in "The version of your client is not compatible with the matchmaking server. Please update your client and try again". The problem is that people think there's something wrong with their game when they don't get the option to immediately update, they then may uninstall / re-install the game to try resolve the "non-issue", only to have a much larger download update once the new patch is available.

Maybe add in at the end ...."The client update will be available as soon as the Patch / Maintenance has been completed". This will inform them that there's nothing wrong with their game & the update will be available once ready.

Just my 10 cents worth. Cheers

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And why are we getting a temp ban when the server is not responding (console.log clearly states its a server timeout)? Havent seen anything about this in the patch notes? Seems a lot of people have issues with "no respons from server" on the x64 client.

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