`thewizard` 0 Posted January 10 Share Posted January 10 (edited) Hello to my fellow newerth players , I wish you happy new year and all staff members, I have just purchased 30 $ GC but when I logged in to my account I didn't get the free bonus . This either can be a bug or maybe staff members forgot to remove the free GC tag, ( also I have purchased a 10 Usd gc pack and i got the extra gold coins ) it would be nice to fix this problem , for example i wanted to buy GC in order to reset my stats now i am missing 50 gold . welp Thanks ! Edited January 10 by `thewizard` Link to post Share on other sites
ElementUser 551 Posted January 10 Share Posted January 10 Please read the light blue text for clarification of what "free gold coins" actually means. Link to post Share on other sites
`thewizard` 0 Posted January 11 Author Share Posted January 11 (edited) 10 hours ago, ElementUser said: Please read the light blue text for clarification of what "free gold coins" actually means. opppppppppppps my bad, i didn't buy it from the game I just logged into site, my bad how ever i have more than 2k gc and still it doesn't let me to reset my stats it says you don't have enough gold coin https://imgur.com/Djtb2Wq Edited January 11 by `thewizard` Link to post Share on other sites
Watchwalker 10 Posted January 11 Share Posted January 11 Hi, please contact the customer support at heroesofnewerth.com to get this issue fixed right away. Link to post Share on other sites
Saphirez 39 Posted January 12 Share Posted January 12 On 1/11/2021 at 5:56 AM, `thewizard` said: opppppppppppps my bad, i didn't buy it from the game I just logged into site, my bad how ever i have more than 2k gc and still it doesn't let me to reset my stats it says you don't have enough gold coin https://imgur.com/Djtb2Wq This is most likely due to the gold coin reduction event is over on the back end but for some reason is not displaying in game, the price is 2500. I will look into this, but I believe this is the case. Link to post Share on other sites
ElementUser 551 Posted January 12 Share Posted January 12 This issue has been resolved, ms the store prices are now displaying their intended value again. Link to post Share on other sites
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