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Report DoS/DDoS attacked servers here

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If you think a server has been DoS/DDoS attacked, please report here with the following info:

  • Match ID
  • Server Name (e.g. "EU90")
  • Start time of the game and your local timezone (this can be found at the bottom of the UI in the new UI & is displayed somewhere in the Match Stats window in the old UI)
  • Actual in-game time of attack (and replay time if possible to disambiguate)
    • Even better would be the real/actual time of attack if you provide your local timezone when reporting the issue
  • console.log file. This can be found in: 

    %userprofile%/Documents/Heroes of Newerth x64/game/console.log


    • Search in the "Heroes of Newerth" folder instead if you are using the 32-bit client

    • Afterwards, upload your console.log file to a web hosting service like Mediafire (https://www.mediafire.com/), then post the download link to your uploaded file in this thread.


Please make sure that you only report if you experience these in-game conditions:

  • The game server actually freezes for an extended period of time (10+ seconds) and eventually ends up crashing (i.e. you get disconnected)
  • And/or, the game server experiences constant lag experienced by every single player in the game (not just by you) for an extended period of time (10+ seconds)
  • Only report games on the NAEU/International Client. No SEA reports here, because we cannot access those servers


Actually investigating these attacks take up a lot of our time, so it is critical that you only report servers that meet these conditions with all of the requested info. If there are issues with the servers, we can communication with Garena and ask their security engineering team to adjust the parameters to better protect the servers from DDoS attacks.


All erroneous reports will be deleted - processed reports may be deleted after some time.

Note that this isn't the place to ask for bans, MMR "refunds", etc. - please contact Customer Support for that instead. All such requests in this thread will be ignored.


Thank you for your cooperation!

Edited by ElementUser
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  • 1 month later...

If you want to you can try reinstalling. We haven't touched that part of the code that handles desynchronized entity snapshots, so it's strange why you are encountering that bug this patch. Bug did not occur during our internal testing (which was thorough by the way) before the patch.


Maybe try to play a regular FoC game? It doesn't harm to reinstall if you can though, but make sure to back up startup.cfg

Edited by ElementUser
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