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What to do when your in-game report is not registered

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Often I realize that my in-game report was not registered when I check the status at rap portal. Is it possible to advise a procedure to follow when this happens? 

I reported via directly messaging SGMs on discord a couple of times but I don't know if this is a valid option and I feel like I'm bothering them and asking for personal favors.

I opened a ticket at the rap portal for my last report that failed to register but I'm not sure if my ticket were registered as well.

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Hello @pipireis,

Sometimes for some individuals the reports won't go through, when that happens we advise people to create a ticket to the help desk https://rap.heroesofnewerth.com/
Make sure you mention the reason on why have you reported it there and not in-game, Additionally you are free to contact any SGM via discord or forum PM.


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[SGM] — Senior Game Master for Heroes of Newerth
Want to get in touch with an SGM?
Want to appeal your suspension?
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R.A.P helpdesk<

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