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KoriFee

Refusal to look into my report

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I have the feeling that the report system is rigged or somehow is not taking serious.

I reported someone over the RAP Menu, because i couldnt report that person ingame, because i dced in the beginning of the picking phase. The SGM Shattered answered quick with "This section is not a replacement for the in-game RAP system." which is fine, because i can understand you dont have the menpower to deal with all the reports.

But i explained myself, that i was not able to report the person via right clicking someones icon on the top left corner and thats why i do it here. His response was "right click doesn't work anymore, you report after the game ends" 

then i replied with "Does that also work in MidWars ? Because thats the only mode i am playing.

And is this report now sufficient? Was i right about his conduct? He verbally abused his teammates and then refused to play with one of them.

regards"

And 48H i heared nothing from him (i replied twice to remind this ticket is still open).

Then his late response "If he indeed break the rules then he will get suspended, but since you have low priority, you can't single report him, you will have to ask some friend of yours to help him report him, if multiple persons report the same individual then the report will go through!"

Is an indicator for me, that frostburn does not care about reports and/or does not have sufficiant personall to deal with reports.

It should not matter if my priority is low or not what. I said that to him (maybe a little bit harsher but not insulting) and his repsonse was:

"Please go and read the threads on our rap feedback forums and then if you have a problem you can submit a ticket. till then i guess we have nothing to talk about!"

 

and the ticket of me is on " locked status"

 

When one TEAMMATE asked another TEAMMATE for an item (lets say in my example staff), then the right response is either "yes sure" - "no i am not building it" or "later if i get the gold".

But the TEAMMATE'S response was very negative, i dont have the exact words, because i cant see them anymore in the RAP-Menu but he refused and insulted his TEAMMATE, then i replied with "thats great teamplay" and he said to "stfu retard" and from that on he played for himself and not for the team.(and i explained that situation to shattered)

But that doesnt matter , why? because my "priority" is low.. i call BS there. I explained griefing and verbal abuse, two offenses and the SGM didnt care, for whatever reason, he even didnt explained, how the report system is working for MidWars, he disregarded me completly and thats really frustrating..

Does any other SGM or player experiences the same behaviour or does shattered has something personal against me?

I would like to hear your stories because i have a feeling the report system needs a rework ASAP, people dont report because they are not taken serious or because they know nothing will happen/change.

 

regards

 

 

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the system for midwars works exactly the same as for Caldavar, if your RAP reputation is low - it means if you successfully reported too little players, or if you are known for sending false reports - then you will need to report that guy from at least 2 accounts (reports must be made in 1-2 hours windows from each other). If your RAP reputation is high enough, you can report players yourself (one one report will be needed).

I kinda fail to see why you are calling out Shattered in this thread when he sayd exactly what you need to do.

And yes, this system was implemented to ease the work of GMs to automatically weed out potentialy false reports.

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Posted (edited)

When i already reported someone over RAP (REPORT A PLAYER) Menu, then why cant he look into my report and say either false, correct and ADD TO THAT "This section is not a replacement for the in-game RAP system." why does he refuse to look into it and answers the whole time to me instead of just looking into it ?

Another SGM did this when i reported someone else over the RAP MENU:

Hello,

 

The player has already been handled and currently suspended. 

 

Regards,

KaimyMadio

Edited by KoriFee

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I think that the reason why he sayd that to you is because if you make RAP report using RAP site, then it does not affect your RAP reputation (in positive or negative way) (at least I  think) and that is why if the report is only about one single match, you should always use ingame report system so that your RAP reputation can rise so that you will be able to solo report someone.

Creating reports on RAP site is for special cases which needs for example examining player behavior in several matches (which you can do by ingame report system).

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What do i care about my reputation, i want people who are toxic to this community gone(either by insulting or playing bad on purpose) and when SGMs dont look into reports , thats a red flag for me.

He could have looked into and then say to me i should use the ingame report system for the future (the report system after the game, because apparently when u report someone ingame that doesnt work - THEN WHY NOT REMOVE IT IF ITS NOT WORKING)

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the report system after the game works as intended, but if your RAP reputation is low, then as Shattered sayd you need also someone else to vouch for you that your report is valid and is "worthy to be looked at".

and if you realy want to see players banned if they broke RAP rules, then you should realy care about your RAP reputation. Because if your RAP reputation is too low, it may happen that no one will ever look on any of your reports

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Posted (edited)
25 minutes ago, Ceriss said:

the report system after the game works as intended,

 

i am talking in the game... WHILE you are playing.

Edited by KoriFee

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But i guess i am done with this game - i ony reach deaf ears or people who defend a broken system. There is a reason this game is dying and you see everytime the same people.

I am not saying its just because of the report system, but your reports do not count if not more than 1 person also reports then thats BS.. i can understand when they are in the back of the queu of reports but not looked in at all.

Have fun and its really sad, i liked this game alot.

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9 hours ago, KoriFee said:

What do i care about my reputation,

You better be fucking joking rn.

If you have low priority this means that you either send ALOT of FALSE reports, so did not even bother give a fucking shit what is reportable and isn't.
-OR-
your reports were of such low quality that GM's often couldn't properly handle them.

That's like going to the police every other day to file reports on a crime that isn't a crime "this guy has been eating Hot Dogs with his mouth open, please put him in jail, i don't like that" or "i have watched this guy look at me funny, i feel insulted, put him away".
In other words, you might just be an online "Karen".
If you constantly report people when you are mad you will end up reporting people for something that is not reportable.
In example i regularly witness people that are trying to report someone for leaving a match, that is not an offense.

If you don't bother learning WHAT, and HOW to report, then YOU are the issue, not GM nor SGM nor RAP!

Get that into your head!

I can report people just fine, in fact on almost every single one of my subs i can solo report people, because i took the time to learn what to report and what not to report.
and most imprtantly, when and how to report!'

So by saying "what do i care about my reputation" you are subsequently saying "what do i care if i am reliable and have wasted other GMs time in the past with false or bad reports"...

Think about that for a moment before you run around pointing fingers and shaming people for your own mistakes.
And if we project that kind of behaviour onto your reports, I get a feeling that you have a low RAP score for a reason....

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Lol Retard stop Crying .. the RAP system really works fine .. they wont get checked instantly u have to   wait but normally takes a day or 2 for the notification to buzz out that a player etc.. have been banned.. Or If they not getting banned then you`re false reporting everyone for losing or whatsoever 🙂 

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19 hours ago, KoriFee said:

I have the feeling that the report system is rigged or somehow is not taking serious.

I reported someone over the RAP Menu, because i couldnt report that person ingame, because i dced in the beginning of the picking phase. The SGM Shattered answered quick with "This section is not a replacement for the in-game RAP system." which is fine, because i can understand you dont have the menpower to deal with all the reports.

But i explained myself, that i was not able to report the person via right clicking someones icon on the top left corner and thats why i do it here. His response was "right click doesn't work anymore, you report after the game ends" 

then i replied with "Does that also work in MidWars ? Because thats the only mode i am playing.

And is this report now sufficient? Was i right about his conduct? He verbally abused his teammates and then refused to play with one of them.

regards"

And 48H i heared nothing from him (i replied twice to remind this ticket is still open).

Then his late response "If he indeed break the rules then he will get suspended, but since you have low priority, you can't single report him, you will have to ask some friend of yours to help him report him, if multiple persons report the same individual then the report will go through!"

Is an indicator for me, that frostburn does not care about reports and/or does not have sufficiant personall to deal with reports.

It should not matter if my priority is low or not what. I said that to him (maybe a little bit harsher but not insulting) and his repsonse was:

"Please go and read the threads on our rap feedback forums and then if you have a problem you can submit a ticket. till then i guess we have nothing to talk about!"

 

and the ticket of me is on " locked status"

 

When one TEAMMATE asked another TEAMMATE for an item (lets say in my example staff), then the right response is either "yes sure" - "no i am not building it" or "later if i get the gold".

But the TEAMMATE'S response was very negative, i dont have the exact words, because i cant see them anymore in the RAP-Menu but he refused and insulted his TEAMMATE, then i replied with "thats great teamplay" and he said to "stfu retard" and from that on he played for himself and not for the team.(and i explained that situation to shattered)

But that doesnt matter , why? because my "priority" is low.. i call BS there. I explained griefing and verbal abuse, two offenses and the SGM didnt care, for whatever reason, he even didnt explained, how the report system is working for MidWars, he disregarded me completly and thats really frustrating..

Does any other SGM or player experiences the same behaviour or does shattered has something personal against me?

I would like to hear your stories because i have a feeling the report system needs a rework ASAP, people dont report because they are not taken serious or because they know nothing will happen/change.

 

regards

 

 

Hello again,

Why would I have something personal with you? I don't even know you, you clearly said you don't care about the system and how does it work, but somehow you still had questions.
Those type of questions and answers can be asked and answered on this sub-forum not on RAP help desk, there we deal with appeals and inquiries mostly, and since you had no clue about the single report, karma, not corroborated, etc, I closed that ticket, it's like you want answers but when I try to answer them you don't want to hear it! 
So, why should I waste time on that?, since you fail to understand, and when you can easily read them here. create a thread, ask your question politely and I'm sure you will get your answers.
But instead you go all rage mode and call me out on forums, like this will help, how will this help?
This thread will be locked as well, but let's see what you have to say, since you wanted to be heard, let's hear it, let's discuss! but please do read our pinned threads before doing that!

Thank you!


[SGM] — Senior Game Master for Heroes of Newerth
                                                                                                                                                 
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Just fyi: Even if you DC you can still open up the match through your match history and report someone. If people try to "bypass" the ingame reporting system we deny those reports as inquiries/appeals are not meant for that. There are a few exceptions where we allow reports: Abuse not happening within the game, e.g. stat manipulation, verbal abuse via PM/whisper/postgame or verbal abuse through microphone where you have to provide a video of it.

Everything related to a match will be handled through the ingame reporting. The amount of falsy reports is huge and there is no point shifting that work from regular GMs to SGMs as the system was designed for catching those who are likely to be guilty and actually deserve a punishment.

IF a SGM decides to handle your inquiry (report) that's his decision but the response you received just showed that in that case the player was already suspended (not that someone looked at your specific report).

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