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I have a problem with my login

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When I am in the middle of the game and it kicks me like nothing and I try to reconnect, I get that I am banned for 1350 seconds, it is not for not playing but some have problems when playing and the same game disconnects you that happened to me, they should give a minimum time to be banned from the game for a few hours, some of us have problems with the fact that the game bounces us from time to time and that happens to me. please if there is any solution for my suspension.

sorry if this is not the right place to deal with this issue, I just came to leave what happens in the game for some users just like me, I hope you understand

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