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  1. Most of the people encounter a problem where their inquiry won't go through, that usually appears when/if you don't meet a certain requirement. In order to submit a ticket/inquiry to help desk you must fulfil some requirements or else you will get the red bar error and your ticket will not go through. Here are those 2 requirements: Subject must be minimum 3 characters, max 30 Description min 10 characters
  2. Just wanted to clarify CoN Seasons again in this thread (since there have been a few threads popping up about it recently): Until further notice, no new CoN Season will be released, and the current CoN Season is currently projected to remain as the active season for the foreseeable future. This was separated from the main General Updates thread because people keep on asking about it every now and then.
  3. Plinko Exchange Desk & Specials - Vote for the products in the next patch! Rules Only 1 vote per account. No going onto subaccounts or other accounts to skew your votes, we will know & you will be penalized for doing so. Please make your request as exact as possible to the formal in-game product name. If it is not accurate enough & I can't find it within a reasonable amount of time, I have every right to skip your vote if yours happens to be a winning vote. Certain items are automatically exempt, including (but not limited to): subaccounts, stat resets, hero mastery boosts, exclusive name colours (e.g. volunteer positions, staff position, legacy name colour) You may vote for more than 1 product in your post if you are worried that your vote wins but the product is deemed invalid (or for any other reasons). If your vote is a winning vote in this circumstance, the first valid product will be chosen as the product to place into the Plinko Exchange Desk or the Specials Page. Keep questions in this thread to a minimum. Any off-topic or unnecessary post will be deleted, and you will receive a forum infraction if you repeatedly break this rule. Logistics Prior to picking the winners, all non-vote posts (other than the first post) will be deleted. Duplicate product votes will be removed if possible to ensure each product/vote has an equal chance to win. To avoid bias, I will use this RNG website and generate the winners based on the post number in this thread, with Minimum Value = 2 and Maximum Value = the last post # in this thread. 15 winners will be selected, with the first 5 being placed in the Specials page and the rest being placed into the Plinko Exchange Desk. Prices are completely subject to my decision. If any changes are necessary and/or corner cases occur (e.g., there aren't actually 15 valid votes in the thread), I will make the appropriate decision as needed at that time. With all that said, please vote for the products you want to see in the Plinko Exchange Desk & Specials Page in the next patch! - ElementUser
  4. == CoN Seasons == Just wanted to clarify CoN Seasons again in this thread (since there have been a few threads popping up about it recently): Until further notice, no new CoN Season will be released, and the current CoN Season is currently projected to remain as the active season for the foreseeable future. == Patch Notes Schedule (2020) == Unless otherwise specified, the HoN servers will be patched once every 8 weeks. The downtime typically takes place from ~1 AM to ~8 AM in the EST/EDT (GMT -5/-4) Timezone, depending on whether Daylight Savings Time is active or not. __________________________________________ Here are the projected patching dates (MM/DD/YYYY) for 2020: 2/11/2020 4/7/2020 6/2/2020 7/28/2020 9/22/2020 12/1/2020
  5. Repertoire of Useful Console Commands - Open up the game console by pressing Ctrl+F8 Quickstart Practice Game Enable in the UI (extremely helpful for people who love Practice Mode). *Requires restarting HoN to take effect *An icon appears in the top bar after restarting HoN: http://i.imgur.com/0Rftyjs.jpg SetSave "ui_showQuickStart" "true" List of console commands (in case you forget some of them or if new ones pop up) cmdlist Enable Advanced Mode in Test+++ (restart of the HoN Client is required): SetSave "ui_forceEnableTesting" "true" Enable the Ruler function in Practice Mode by rebinding it to a desired hotkey: GameBind Ruler Ruler "" button game "K" "INVALID" Adjusting console height and opacity: con_height 0.3 //will make the console taking only 30% of your screen. con_alpha 0.4 //will make the console opacity to 40% (you can see stuff "through" the console screen) *Numbers are floats, restricted to a range between 0 and 1 Practice Game Helpful when unable to login startgame practice GameName map:caldavar allheroes:true devheroes:true nostats:true *To host other games, there are some options that you can substitute into these fields (credits to Jonathan and VolkoCorp): startgame game_type game_name game_options game_type can be either local_automatic, practice, or remote_automatic game_name can be any String game_options are map:map_name mode:game_mode teamsize:5 spectators:10 referees:2 tier:1 noleaver:false game_mode can be: normal, nm, randomdraft, rd, singledraft, sd, banningdraft, bd, banningpick, bp, lockpick, lp, allrandom, ar, blindban, bb, botmatch, bm, deathmatch, captainsmode, cm, krosmode, km (deathmatch needs to be enabled in the map's worldconfig as it is disabled by default) true/false game options private noleaver nostats allheroes alternatepicks norepick noswap noagility nointelligence nostrength norespawntimer dropitems nopowerups easymode allowduplicate reverseselect notop nomiddle nobottom allowveto shuffleteams autobalance devheroes cheats Area Affectors d_drawareaaffectors true Projectile Radii d_drawProjectileRadiuses true Unit Bounds d_drawUnitBounds true Host Timescale: host_timescale 1.5 The number can be changed from a value from 0 to 99 Reconnect: Helpful when you can't normally reconnect to a game, i.e. the reconnect box dialog box doesn't pop up. reconnect Draw Selected Path: cg_drawSelectedPath true Dynamic File Update Helps when bugfixing/editing heroes host_dynamicResReload true Navgrid cg_drawNavGrid true Show FPS host_drawFPS 1 *Inputting a "2" instead of a "1" will show your ping instead of your FPS. Taunt Unlock Local only g_perks true Day/Night g_dayStartTime # Number is 225000 to shift to day, 675000 to shift to night Terminate a player in Practice Mode TerminatePlayer 1 *Note: only works once per Practice Mode instance for teal and pink. You will have to restart your Practice Mode session if you want to do it again. Ready. Set. Go! You can change the green color, to what you desire. Bind F4 "SpawnHero Hero_Flux; SelectAvatar Alt; Ready" Select avatar in pick screen Useful for testing hero voice SpawnHero Hero_<Entity Type>; SelectAvatar Alt Console Transparency Value between 0 and 1 (0-100%) con_alpha Console Height Value between 0 and 1 (0-100%) con_height Rebind Refresh You can change the green color, to what you desire. SetSave bind Y "Refresh #GetSelectedEntity()#" Fog of War Darkness Value between 0 and 1 (0-100%) cg_fogofwarDarkness Spawn Unit Command (especially useful for Alt Avatars) StartCmdClickPos SpawnUnit2 <Entity Type>.<Alt> 0 1 1 Grey is optional, # can be 0 for Controllable, 1 for Uncontrollable, # is the faction the unit belongs to: 0 for Passive, 1 for Legion, 2 for Hellbourne, 3 for Neutral. # can be 0 for No-Precache, 1 for Precache Spawn Unit Command, with voice enabled on spawned hero StartCmdClickPos ClientSpawnUnit <Entity Type>.<Alt> 0 1 1 Grey is optional, # can be 0 for Controllable, 1 for Uncontrollable, # is the faction the unit belongs to: 0 for Passive, 1 for Legion, 2 for Hellbourne, 3 for Neutral. # can be 0 for No-Precache, 1 for Precache Connecting Chat Connects to the chat-server. Good for those harsh DDoS times. ChatConnect Disconnecting Chat Disconnects the chat-server. Good for ... when you don't want to be disturbed? ChatDisconnect Joining Directly An alternative way to join games, if you know the IP. Connect 83.89.75.43 Force Update Useful for reverting to older versions temporarily ForceUpdate <Version #> http://dl.heroesofnewerth.com/ http://dl.heroesofnewerth.com/ false Then type: restartandupdate http://dl.heroesofnewerth.com/ as substitute for website Max Camera Distance Only works in Practice Mode or replay viewing g_camDistanceMax 2200 8-Bit mode (first line turns 8-bit mode on, second line turns 8-bit mode off) exec 8bit exec non8bit Big head mode SetSave skel_bighead true Setsave skel_bigheadscale 2.5 Give item command (useful for Puzzlebox recipes in Practice Mode, for example - and yes, this only works in Practice Mode obviously) GiveItem #GetSelectedEntity()# Item_Summon recipe Item name, optional "recipe" field to obtain recipe Restart and update (useful if you cannot update regularly for some reason, but can still access the console): restartandupdate Check for Updates (useful for devs in particular) SetSave "upd_checkForUpdates" "true" ====================== UI-related Console Commands [TABLE]cvarlist | Lists the console cvars (console variables) uitriggerlist <name>|Lists all UI Triggers that exist that have names that match against <name>. If no <name> is supplied, it will list all triggers. cmdlist <name> |Lists all Console Commands that exist that have names that match against <name>. If no <name> is supplied, it will list all commands. uicmdlist <name> |Lists all uiscript functions that exist that have names that match against <name>. If no <name> is supplied, it will list all commands. luafunctions <name> |Lists all Lua functions that exist that have names that match against <name>. If no <name> is supplied, it will list all commands. ui_debughoverwidget <boolean> |This is a cvar that, when set to true, will display information about what UI widget is selected and where it is and what its parents are. This is very useful for figuring out where widgets are and where your mouse is, for example. [/TABLE] ====================== - Credits to Norroar, Deejay and the rest of the posters in this thread who helped me with this!
  6. Hi all, I'm requesting feedback from the Mid Wars community regarding implementing Ancients to Mid Wars: 1) Do you want at least 1 Ancients Camp to be in Mid Wars? Why/why not? 2) Do you prefer having 1 Ancients camp where both teams can contest them? Or 2 Ancients camps (1 for each team)? Why/why not? === Adding at least 1 ancients camp adds another option for players who pick Ophelia/Parasite so that they can pick up Staff of the Master & have a unique aura for their team. It also provides both teams something to do during the occasional Mid Wars downtime in the mid/late game, as well as allowing a team to accrue slightly more resource advantage if they're pushing out and have map control. Beyond these reasons though, I want to gauge the Mid Wars community to see if this is actually what they want (and if so, which variant they want). Thanks for leaving feedback!
  7. From this thread: If you're having trouble connecting to the chat server just recently (since ~24h before this post was made) and still have trouble connecting when you normally don't have trouble connecting to the chat server, please make a post & mention which country you're in.
  8. Hi all, This subforum will be dedicated to HoN Tournaments that are officially sponsored by Frostburn Studios. So far, our official sponsors include: HoN OMG Game Reborn (previously known as HoN Reborn) You can be sure that several HoN tournaments of all kinds (competitive tournaments & some smaller, casual tournaments) will be hosted every month. We are delighted to work with our sponsors Game HoN!
  9. If you encounter the "No Response from Server" error, please provide us the following information so that we can diagnose this issue further: - Server regions you have ticked prior to connecting to a game - Take screenshot of error - Exit the game properly (by using the Exit Game button) and have them send us the console.log file in Documents\Heroes of Newerth\game We appreciate your help for this issue.
  10. Hi all, regarding the short service outage from HoN: It seems like services outside of HoN were affected at around the same time as well & not just a coincidence. Examples: - Steam: https://downdetector.ca/status/steam/map/ - Path of Exile: https://downdetector.com/status/path-of-exile/ - General downtime for services: https://downdetector.com/ In any case, it seems that HoN came back up around the time when other services in the world started to come back up again. I can log into the game just fine now. We'll continue monitoring the situation, of course. Thanks again for your patience! EDIT: it's an IBM outage: https://techcrunch.com/2020/06/09/ibm-cloud-suffers-prolonged-outage/
  11. The standard Bug Report rules apply here: Intent for this Subforum This forum is here only to allow users to report urgent/critical issues specific to the SEA region. Note that if you do not have a HoN account in the NAEU/International client, you will have to create one to post on these forums. Extra Rules for this Subforum Users can only report Urgent Issues e.g. servers not operational, unable to find matches when queuing in TMM, game-breaking exploits, etc. For server issues, please provide critical info such as Date, Time of the issue & your Timezone, Server Name / Match ID, plus a concise description of the issue Non-urgent issues will be ignored/archived Users can only report SEA-specific issues
  12. Hello fellow Newerthians, As you see, the new forums are totally up right now. This thread used to exist in the old forums, so most of you know what's coming, so I'll keep it as simple as possible! In all cases, I'm Watchwalker and together with @Lightwalkerand the rest of the Senior RCT Team, we manage what's called RCT, or Retail/Release Candidate Testers. What we actually do is test the upcoming updates on a side client which is up on a side server called Test (RC) Server, and is obviously different from the regular Heroes of Newerth client. The positive objective of patch testing is to ensure a bug-free patch. In other words, none shall pass! (As Behemoth suggests :D). This includes (but not limited to): Mechanical Bugs (actual damage, actual cooldowns, correct interactions, game-breaking bugs, etc...) Visual Bugs (missing textures, colors mismatch, map issues, etc...) Sound Bugs (missing voice lines, impact sounds, etc...) User Interface Bugs (features not working in the main game UI components) Some stuff should never be taken into consideration and should never happen when testing in RCT. This includes (but not limited to): Balance topic (balance discussion in general, trying hard in a testing game, etc...) Chat abuse (disrespecting fellow testers and Senior RCTs) About the testing process, we have a usual sequence that we follow: Update the RCT client if required Login regularly and wait for a Senior RCT to host a game Join the game and wait until it starts (games usually start at 7:00 PM CET and last for up to 4 hours). Click here to check your local time accordingly. Pick heroes according to the "secret" patch notes for a specific unreleased update (this is usually a compiled list posted by a Senior RCT in picking screen phase) Play the game normally (with the ability to test something with another hero alone the other side of the map if needed) Report any bug that occurs. Repeat until the end of the testing cycle! That's pretty much about testing and how it works. What's expected of You? Firm grasp of the English language. Being able to communicate with your fellow RCTers as well as be able to relay any bugs you find is paramount. Mature and calm. No raging, harassment, or griefing within RCT is ever tolerated. RAP or forum bans do not mean you're instantly excluded, but past shown behavior is taken into consideration when applying. The ability to participate in testing games during the aforementioned testing hours. Do not apply if you don't intend to actually show up! You are expected to participate at least biweekly (every other week). Playing games of varying skill level. We have no MMR requirement, and as such our games consist of players of all brackets. The goal is not to win games in RCT, and there is no MMR to gain or lose. Reporting any and all bugs you find that are new to the patch on our private forums. To become a RCT member, you have to apply to the position in https://forums.heroesofnewerth.com/index.php?/application/ If you get accepted, you will get a reply containing everything you need including the Discord Server link. On the other hand, if you get rejected, we will not send you a PM, and you can consider re-applying after a minimum of 2-3 weeks. Ranks or ratings are never taken into consideration. However, your RAP history should be clean for the past couple of months. This is to make sure that you behave your best when wearing the clan tag of the position in-game. Make sure you put all your effort into the application since it's the only decision factor when deciding whether to accept you or not. As for the rewards, the more you contribute (games and bug reports) the more you earn. More details on this when you get accepted! For more information, don't hesitate to post here or even contact me or @Lightwalker in private. You can also join our community channels on Discord here. We're looking forward to working with you! The Senior RCT Team @Chime, @Lightwalker, @manu311 and @microgods.
  13. Thread's Content: What is Griefing? Intentionally feeding AFK Abuse / “Avoiding AFK Detection” / “Illogical Refusal to Participate” Ability/Item Abuse Item destruction Item/courier spamming Chat abuse/verbal abuse Stat manipulation Staff impersonation Why Was My RAP Ticket Unsuccessful? The Rules of Thumb for Successful Reporting Top 5 Reasons Tickets are Marked Innocent What is Griefing? Demystifying the Rules of Conduct Intentionally Feeding. What is Intentionally Feeding? Intentionally Feeding is intentionally dying in a way that does not help the team. This includes willingly putting yourself into situations or positions in which you know you will die and intend to die without accomplishing (or trying to accomplish) a positive goal. Examples of Intentionally Feeding Running down the lane to the enemies to die to heroes or tower Intentionally dying to neutrals or Kongor without benefiting the team Claiming to be trying to push yet is recklessly dying repeatedly full well knowing that the result will be death with very little getting accomplished Claiming to be trying to team fight full well knowing your teammates will not be assisting you Intentionally feeding a disconnected ally Examples of what is NOT considered Intentionally Feeding Playing poorly Unintentionally dying Finishing the game with a “bad” kill-death ratio Claiming to feed or announcing intention without going through with it Being under leveled and dying easily Disconnecting and being fed by another player controlling your hero Dying to neutrals or Kongor due to miscalculation/mistake Intentionally dying to neutrals or Kongor in order to deny an enemy kill Intentionally dying to neutrals or Kongor in Mid Wars to quickly refresh health/mana Sacrificing yourself for the benefit of the team or teammate (even if unsuccessful) -Swapping allied carry with Andromeda to sacrifice self but save ally -Diving into a dangerous situation to attempt to get tower kill -Initiating a team fight knowing that you will be focused and killed AFK Abuse / “Avoiding AFK Detection” / “Illogical Refusal to Participate” What is AFK abuse? The AFK detection system is designed to allow players the opportunity to remove allies who have stopped participating, reclaiming gold and items to better help them continue the match. AFK Abuse is the act of no longer participating in the match while simultaneously bypassing AFK detection. Examples of AFK Abuse Periodically moving around in or behind fountain to avoid AFK detection Periodically leaving the base without intention to participate or help the team Intentionally damaging self or activating spells/items/abilities to avoid AFK detection Moving around/through trees on the edges of the map Farming continuously without intending to help the team (particularly when base towers/barracks are being pushed) Examples of what is NOT considered AFK Abuse Successfully getting kicked by an AFK vote Being flagged as AFK but never kicked Refusing to kick an AFK player, even if that player is a friend Farming continuously with the intentions of helping to win the match Legitimately going AFK but match ends before getting flagged Legitimately going AFK but an ally moves your hero with an ability/item Disconnecting Ability/Item Abuse What is Ability/Item Abuse? Ability/Item Abuse is using items or spells to intentionally ruin the game or harass an allied player. While such abilities/items may be prevented by toggling the green circle next to a player's portrait, ability/item abuse is still a reportable if used to affect the outcome of the game. Inappropriate use of in game utilities, such as mass-spamming mini-map pings, falls under this category. Bug exploitation should also be reported under this category. Examples of Ability/Item Abuse Willful bug abuse or bug exploitation with the intent of gaining an unfair advantage Using Tablet of Command to intentionally push an ally into the enemy team in an effort to kill said ally Using an ability/item in order to intentionally cancel an ally from channeling a homecoming stone or spell Using an ability/item that disables an ally to intentionally allow an enemy to catch up and get a kill Repeated use of an ability or item outside of combat for the sole purpose of irritating/bothering/harassing that player Using Nymphora's ultimate to intentionally teleport an ally into the enemy team with the intent of getting that ally killed Using Nymphora's ultimate to intentionally teleport an ally into a far corner of the map Using Behemoth's Fissure to intentionally block an ally's path Mass spamming mini-map pings with the intention of annoying/harassing another player Excessively spamming cancel animations on abilities to irritate other players Any other intentionally malicious miss-use of an ability or item Examples of what is NOT considered Ability/Item Abuse Unintentional bug abuse or bug exploitation (it can happen by accident, after all) Using an ability/item on an ally that unintentionally has a bad outcome Attempting to save an ally with an ability/item but being unsuccessful Accidentally miss-clicking/targeting an ability/item that negatively affects the team Choosing not to use an ability/item that may benefit an ally Initiating a vote-kick, for any reason, even if it is successful Occasional use of cancel animations to feint or bait the other team into a response Credits to @MacroHard for this content.
  14. “Not corroborated” has two possible reasons: Your report has successfully pushed the reported player's record on top of the list and, while actions were Indeed, taken against the player, your report was technically closed. --It was not closed in vain; it was closed because it was not reviewed and the player it was against is already serving a suspension. You were the only player who filed a report for that match. The actions reported did not appear to be of any relevance for other players involved in the match, so your report was closed automatically after two hours. --Reports closed this way would likely never be reviewed and would be closed automatically after 30 days, so this simply hastens the process of automatic reports closure to keep the reporters informed of their reports. We are aware that this is a major change. Extreme circumstances call for extreme measures. Sadly, the offenses that are reported by only one player turned out to be ruled as innocent excessively often, so we have decided to avoid these single reports completely and focus the GM team's limited time on offenses reported by multiple players. This change does not affect reports that are given “Top Priority”, as these reports are submitted by players who have proven the quality and reliability of their reports.
  15. Purpose of RAP Feedback RAP Feedback is for posting questions, suggestions, or discussions related to RAP. This forum is not for reporting other players, appealing suspensions, or contesting ticket results. In order to keep this forum as user-friendly and constructive as possible, we kindly request that you respect the following rules. RAP Feedback Forum Rules DO NOT POST SPECIFIC MATCH NUMBERS OR PLAYER NAMES IN THIS FORUM SEARCH SEARCH SEARCH If you are asking a question, chances are it has already been answered! If the topic already exists you may post followup questions in the existing thread if something is still unclear Most basic questions are covered in the FAQ below DO NOT CREATE REDUNDANT THREADS See above for searching; redundant threads only cause more confusion for the users and more work for the moderators If a thread has been deleted or closed, it was deleted or closed for a reason. If you would like a reason why or want to request that it be re-opened please PM an RAP Feedback Moderator. Do NOT create a new thread. STAY ON TOPIC Non-constructive complaints are not valid topics All threads require one of the following prefixes: [Discussion], [Question], or [Suggestion]. When a thread has been resolved the tag will be changed to [Answered] Legitimate topics: Questions related to RAP, its use, interface, and/or policy Suggestions on how to improve RAP, its use, interface, and/or policy Constructive discussion about RAP (perhaps to encourage suggestions from others) Every post of every thread should be productive and add to the discussion Every post should either ask a question, answer a question, correct incorrect information, provide new information, or clarify previous comments If you find a post that does not follow the rules, is off topic, or useless do NOT call attention to it; it only perpetuates the proble If you have a related comment that is no longer applicable to the thread topic please create a dedicated thread ALL OTHER FORUM RULES APPLY
  16. Hi all, The Mechanics forums are for asking objective questions about how the game & how certain game mechanics work. This subforum is a primarily a domain of mathematics and logic, so keep in that in mind when asking & answering questions. Please keep this in mind & also respect the global forum rules when making a post in these subforums. Remember that there is usually an objectively correct answer, but HoN is still a complex game! You are also free to contribute to the Mechanics forums by writing your own detailed forum thread regarding a particular mechanic, or perhaps some kind of mathematical trend in HoN. Thank you for your understanding, - ElementUser
  17. Hi all, The Suggestions forums is a place for any & all suggestions related to the game, without much restriction (aside from following the global forum rules). However, just because you can suggest anything does not mean you should suggest literally anything - there are some guidelines that will help your suggestion be more likely to implement. Guidelines To maximize your chances of getting a suggestion implemented, please be considerate of the following guidelines and trends: Simplicity: the simpler the suggestion is, the more likely it will be considered (at the very least), as the time & workload for such a suggestion is likely (but not necessarily) to be much more reasonable. Practicality: do you actually want this to be suggested? How realistic do you honestly think it would be for the suggestion to actually be implemented? What do you think would happen if you asked a developer, an outsider, or another HoN player about the suggestion? Would they agree, or would they hesitate to do so/disagree? Supporting justifications: if your suggestion is paired with supporting evidence & appropriate justifications, it will have a higher chance to be considered. Conciseness & clarity: don't be too brief, as that usually means the reasoning for the suggestion is weak. At the same time, don't be too longwinded, as that makes every reader think you are trying too hard to explain a concept such that it's not really worth implementing the suggestion. Find the right balance of text (conciseness), and make sure you communicate your points clearly. Disclaimer Please note that due to resource issues, it is unlikely that anything system-related or complex will be implemented (however, you are free to suggest them anyway). Aside from that, please note that staff members are not obligated to respond to any of the suggestions in this subforum - however, we will read each & every one of them and give them the appropriate level of consideration. If we are seriously interested in a feature, I will likely make a post in the thread =). Thank you for your understanding!
  18. Hi all, Due to limited resources & most problems being local to the user, we no longer have an official Technical Support service available. For all intents and purposes, HoN is generally considered a stable game for the vast majority of users. It is known that some players experience issues that others do not, and there may be workarounds for those. Generally speaking, this subforum is meant for the community to help each other out on several issues if there is a common group of players that experience certain issues & have found solutions to them. Thank you for your understanding!
  19. Hi all, Due to limited resources, we no longer officially support the HoN Clients for Mac & Linux. This means that any OS-specific bug is left to the user to find local workarounds for. If it doesn't work, we cannot help you (though other users who use Mac/Linux on a regular basis may be able to assist you). Despite this, we do still automatically build the Mac & Linux Clients whenever a new patch comes out. The download links can be found below: Retail Mac Download: http://dl.heroesofnewerth.com/installers/mac/HoNClient.dmg Retail Linux Download: http://dl.heroesofnewerth.com/installers/linux/HoNClient.sh Thank you for your understanding!
  20. Hello Newerthians, Welcome to the world of Newerth and the Heroes of Newerth forums! This thread contains the Forum Rules and some general guidelines as to how you use these forums. The rules in this thread apply to all sections of the forum, but some specific rules may be superseded by section specific guidelines. Consult the pinned threads of each subsection for any additional rules that may apply. Adherence to these guidelines shall be determined at the sole discretion of Frostburn Studios Staff and Forum Moderators. Keep in mind that your ability to use the forums is a privilege, not a right. Frostburn Studios staff and Forum Moderators reserve the right to remove, edit, move or close any post for any reason. Any actions taken will be considered on a case-by-case basis and may result in more severe or lenient action depending on previous warnings and/or behaviour. This determination is at the sole discretion of Frostburn Studios Staff and Forum Moderators, and is final. Warning points may be issued for minor violations of these rules. Serious or repeated offenses may result in a ban from the forums or (in extreme situations) even termination of your HoN account. Please note that the categories below are not exhaustive, and that inappropriate conduct of any kind may result in content removal or loss of posting privileges. The laws that apply in the offline world must be adhered to online as well. Frostburn Studios has a zero tolerance for illegal behavior on the Heroes of Newerth forums. Online conduct should be guided by common sense and basic etiquette. Consult the HoN Terms of Service for additional restrictions and information about the use of the forums and the game. Frostburn Studios reserves the right to modify the Forum Rules at any time. Take care and enjoy your stay! Warnings explained Before diving too far into the specific cases where a moderator will be handing out a warning, everyone should know that the general rule of thumb is that posts and threads with a general negative agenda are considered unwelcome on these forums. Each of the subjects listed below will cover the cases where the forum moderators will wield the ban hammer and issue warnings to rule-breaking forum users. Each of these cases are also referred to as “Warning Reasons”. Trolling (1 point) Description: The deliberate act of making random unsolicited and/or controversial comments with the intent to provoke an emotional knee jerk reaction from unsuspecting readers to engage in a fight or argument. Single sentence / phrase / line / image posts that do not add any value to a thread may also be considered as trolling. Forum Rule: Do not try to deliberately offend, provoke or aggravate other users. Do not post content unrelated to the topic of a thread. Language Violations (0 points) Description: All posts on these boards are to be made in English only, unless noted otherwise in the rules specific to that forum section Forum Rule: Posting in another language will result in deletion of content and a warning. Trolling or violating any other rule in another language will incur a harder punishment, as appropriate. Profanity & Inappropriate Language (1 point) Description: Profanity (also referred to as swearing, cursing, foul speech, or cussing) is a showing of disrespect, a desecration of someone or something, or just the act of expressing intense negative emotion. Profanity can take the form of words, expressions, images, or other social behaviors that are socially constructed or interpreted as insulting, rude, vulgar, obscene, obnoxious, or foul. Forum Rule: Please use proper language and keep your posts at a reasonable level of quality. Always use your best judgment regardless of medium. If you would not use a word in a room full of people you have never met, or in the workplace, do not use it on these forums. Insulting Other Members - Defamation & Flaming (1 point) Description: Insulting or treat another person with disrespect or scornful abuse is separate from criticism and generally serves an unconstructive or negative purpose. This, along with defamation and flaming, is not welcome on these forums. Forum Rule: Offensive personal attacks against other users in the form of intentional misrepresentation, false accusations and/or flaming are unacceptable. Do not call other users out, criticize their statistics, or dispraise their gaming abilities. Criticism is fine if it is constructive and not insulting. Sub-forum Rule Violation (0 points) Description: The violation of any of the sub-forum/section specific rules. Please refer to the pinned and featured posts in each of the sections you visit. Forum Rule: Violating any of these section specific rules may result in other warning reasons being used. Discrimination (1 point) Description: Prejudicial treatment of an individual or group of individuals based on their membership in a certain group or category is considered discriminatory behavior. This includes content that could be construed (regardless of intent) as discrimination against a particular race, nationality, ethnicity, gender, sexual preference, language, religion, age or group of players (e.g. rating, experience, mode preference, etc.). Forum Rule: Transmitting or facilitating distribution of content that is discriminatory is prohibited. Discrimination of any kind is unacceptable on the forums and will not be tolerated. Spamming and Advertising (1 point) Description: Excessive posting of responses that add little to the topic being discussed is considered spamming. Note that one-line or appropriate single-image responses are acceptable in moderation. Spamming also includes posting messages for any purpose other than personal communication, including (without limitation): bandwagon complaints, advertising, excessive begging, promotional material related to 3rd party products, referral links, website promotions, product placement, chain letters, pyramid schemes, or any other commercial use. Content that benefits the game is generally tolerated. To better help the community understand what is appropriate versus what is not, we have provided examples of each: Inappropriate Advertising: Advertising another non-Frostburn Studios product (including a stream for a non-Frostburn Studios product). Talking about another game is fine but please keep these discussions in the Off Topic section. Referral links of any kind. Requests for virtual signatures or similar. Appropriate (in the right place): Linking your personal HoN-related blog or website. HoN streams. Sponsored articles related to HoN on news sites. Forum Rule: Do not spam or advertise on the forums in any way or in any medium. Illegal, Obscene, and Mature Content (1 point) Description: Discussion of illegal, obscene, adult, morally questionable and other sensitive topics. When in doubt, keep all posts appropriate for readers of any age or origin. Examples of topics that are not appropriate for the HoN Forums: Software piracy Politically controversial subjects or events Controlled substances Any subject considered "18+" or "Adult" Graphic violence Forum Rule: Strong vulgar language, hate speech, crude or explicit sexual references, or discussions related to illegal drugs, terrorist plots, subversive behavior, or other illegal material is inappropriate. Multiple & Alternate Accounts (6 points) Description: The use of sub-accounts or unlinked alternate accounts (together referred to as ‘alternate accounts’) on the forums in general is NOT prohibited. However, using alternate accounts to circumvent or avoid punishment is not allowed. Use of alternate accounts on the forums to bump your own threads or manipulate poll results is also not allowed. Forum Rule: Should a user choose to use alternate accounts for any of the prohibited actions stated above, all infractions they incur on the alternate account(s) will count on the user’s main account as well. We reserve the right to moderate by-the-user rather than by-the-account. Alternate accounts used inappropriately will be permanently banned from the forums. Any warnings or punishments given to said alternate account will be applied to the main account as well. Accounts will also receive in-game bans if the cases are deemed severe enough to warrant such an action. Discussing Disciplinary and Moderator Actions (1 point) Description: Content related to disciplinary actions is considered private information between Frostburn Studios and the affected party. This includes, but is not limited to, discussion of forum warnings, appeals, In-game suspensions, Game Master actions or deletion, closure or movement of posts or threads. Forum Rule: Do not discuss bans, suspensions, infractions, or moderation actions on the forums. The means to appeal a forum or game related punishment, are listed below. Note that abuse of any of the appeal systems may result in permanent in-game and forum ban of your account. Forum infractions: Use the Report Post button (/!\) in the infraction message. RAP suspensions: Use heroesofnewerth.com/appeal.php or PM an SGM (list here) if not able to appeal there. Moderator actions: Privately message a global moderator. Hacks, Exploits, & Malicious Programs (3 points) Description: The use and promotion of hacks, exploits, and malicious software of any kind is strictly forbidden. Mentioning names, posting screenshots, or linking to any such material is considered prohibited. Prohibited actions include: Using or distributing "auto" software programs or "macro" software programs or other cheat utilities, programs or scripts. Modifying copyrighted binaries (for any purpose). Uploading any software or content that you do not own or have permission to freely distribute. Promoting or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software. Posting, transmitting, promoting, or distributing content that is illegal. Uploading a file that contains a virus or malicious data. Forum Rule: The use or promotion of any of the above-mentioned software such as hacks, exploits, or malicious software will result in permanent forum ban and loss of in-game play privileges. Signature Violations (1 point) Description: All Forum Rules apply in forum signatures and will be enforced. Forum Rule: Signatures violating the forum rules will be removed and users will receive this warning. Some examples of signature violations are listed below: Animated or otherwise overly distracting images, coloring, etc. Images containing profanity, suggestive material, etc. Intentionally misquoting users Bandwagon statements with non-constructive intent Impersonating Frostburn Staff, GMs, & Moderators (6 points) Description: Impersonation of Frostburn Studios employees or volunteer personnel (including, but not limited to: GMs, Moderators, and Customer Support Volunteers) in an attempt to mislead another forum user. Forum Rule: It is illegal to knowingly impersonate another actual person through or on the forums, for purposes of harming, intimidating, threatening, or defrauding another person. It is illegal for a person to falsely assume or pretend to be a Frostburn employee or volunteer. If you are found to be doing this, you will incur a permanent forum ban and your account name will be flagged for a nickname change where appropriate. Expect an in-game permanent ban of your account if your actions are considered extremely hurtful for the company. Defaming / Attacking Frostburn Studios (6 points) Description: Threats, slander, and libel against the company will not be tolerated. Attacks on Frostburn Studios, Garena or any of the partners will be dealt with harshly. Forum Rule: We will never punish a user for criticizing Frostburn Studios or HoN in a constructive manner. However, defamation and attacks against the company are taken very seriously and harsh punishments will apply. Users found to be behaving in this manner may also have their in-game playing privileges removed - depending on the severity of the user’s actions. Leaks (3/6 points) Description: Posts or remarks regarding the following: future change logs, unreleased heroes, or any new content that has not yet been posted by Frostburn Studios staff members or any of the partners. Forum Rule: Leaking of any kind will be dealt with severely. If you generate a leak from one of the private forum sections, you will be permanently banned from the forums AND lose your game play privileges. Spreading leaked content or posting fake leaks is equally inappropriate. If you spread or fake a leak, you may incur a permanent in-game ban along with the forum ban. End Note Each of the topics have a set amount of points that count to a maximum of six points – each representing a penalty level. The penalties shown in the image below will apply from the time that the points were issued. Keep in mind that these points never expire. The forum sections When navigating through these forums you will notice a couple of sections, each with their own purpose. Below is a list of the main sections: General Discussion Usually the first point of arrival. Feel free to post content related to Heroes of Newerth in here. Community Events Want to participate in different events supported by Frostburn Studios? Then this is the section for you. The section covers everything from tournaments to creative contests of all kinds. Balance/Design Discussion This is where you discuss the balancing of in-game content like heroes, maps, items, etc. Bug Reports Found a bug? This is the place to report it in. Remember to take some time to visit the sub-sections for topics already covering your findings. Suggestions Navigate to this section if you have a great suggestion to share with other players. You can also check out what others have suggested. Community Contributions Check out this section if you want to see what the great people in the community has to offer. Report-A-Player Feedback Have something to discuss about the RAP system? Then this is the place. Mechanics Ever wondered how the mechanics works in Heroes of Newerth? Visit this section to get more information or ask your own questions. Off Topic Discussion Want to discuss other things in life? Then feel free to join the discussions in here.
  21. These subforums are for problems that Frostburn Studios need more evidence on before they can be fixed, so make sure to constructively reply to the threads in these subforums to help Frostburn Studios fix these problems! Thank you in advance, - ElementUser
  22. If a thread was recently moved to the Fixed subforum, it means that the change is done (or will be done) in the internal client and will be seen in the next retail patch if it is a gamebreaking/high priority bug (or if not, a few retail patches after). So please don't panic if a thread was moved into the Fixed subforum and then notice that it's not fixed in the current retail patch. If something is actually not fixed in the next retail patch after the time your thread was moved to Fixed, then it would be a good thing to repost the thread. * Exceptions apply for tooltip fixes, usually tagged with [Typo] prefixes. These naturally take a long time to be merged to retail due to their priority level.
  23. Hi all, Currently, the vast majority of bugs have been handled appropriately, and the recent bug reports in the last few months have mostly been false positives or cannot be fixed through the current means. As such, the Bug Reports subforum rules are pretty simple to avoid any time wasted: 1 bug per thread only. Always provide basic information (screenshots, server info, Match ID, replication steps, etc.). If a bug is valid & I can fix it, I will leave a comment & fix it. If a bug is valid & I require more information, I will let the player know. If a bug is valid & cannot be dealt with for any reason, I will likely reject it without a comment. If I feel it is appropriate, I will post a comment in the thread. If a bug is invalid, I will reject it immediately & likely not leave a comment. Your HoN folder must not be modded in any way. If I can't replicate it while you can easily replicate it locally, chances are that you are using mods. Bug Reports is not Tech Support, nor is it Customer Support. Please use these services if they are more appropriate. Absolutely 0 nonsense, as I am very busy on other aspects of my life. Thank you for your understanding & for following these simple rules! - ElementUser
  24. Balance Discussion Forum Rules In addition to the standard forum rules, we have very simple rules for the Balance Discussion Forum Rules: Content must be on-topic, constructive and must not harbor any animosity, hostility, or passive-aggressive behaviour/notions towards the staff or game designers. We simply do not have time for any kind of unconstructive negativity. Negativity directed towards the game or not directed at any particular person or group of people is acceptable, and expressing discontent/venting with passion is something we can pick up on and understand, since people in general have to vent occasionally. But as soon as negativity is directed towards our staff or a particular person, your argument instantly becomes ad hominem and becomes null. It is not something that anyone would look forward to, so please don't do this. Players who break this set of rules will incur a heavy forum infraction. Again, we have no time to deal with this type of negativity. Either help us out, or don't post. Provide feedback in the proper manner. Only making meme posts or posting emotional feedback based on how you did in 1 game without actually backing up your feedback properly doesn't help us. See the next section on how to properly provide Constructive Feedback. Posts must be easy on the eyes. This means use proper grammar and use paragraphs/proper text separation techniques so that designers can actually read your forum post without difficulty. No excess colouring or deviation from the standard forum text as well. Content discussed in this subforum (outside of the Balance Dump thread) is restricted to Forests of Caldavar & the Champions of Newerth (CoN) Ranked Pick mode (5v5 games). Arguments based on irrelevant modes for the premise of discussion (e.g. the Mid Wars map) will have a negative effect on the reception of your post. ________________________________________________________________________________________________________ Constructive Feedback: A Primer The general method to providing constructive feedback is the following: Post a new thread. You are encouraged to do this if you wish to focus on a specific topic, rather than posting in a more generalized thread. There is no need to wait for a moderator to approve a thread now either! Present your problem, or make your position on an issue/topic known. Make it clear and concise. Elaborate & justify why your problem is actually problematic/actually an issue. Use supporting evidence that's objective. Compare & contrast. Is there enough counterplay available? Etc. Subjectivity & anecdotal feedback has their place, but arguments are weaker if they are subjective. Propose a solution. Anyone can complain about a problem to no end. Presenting a solution helps us understand that you guys are conscious about any consequences of doing this change and are actually thinking through your problem.
  25. All patch note threads from Patch 4.8.2 & prior have not been retained for these forums. The size limit of a forum post makes posting these more difficult. Instead, I will host & link a plain-text .txt file that will contain all of HoN's Patch Notes prior to 4.8.2. This was taken directly from HoN's change_log_history.txt file from the in-game files. All patch notes content prior for HoN 4.8.2- can be found here on my Github: https://raw.githubusercontent.com/ElementUser/Heroes-of-Newerth/master/patch_notes_formatter/HoN 4.8.2- Patch Notes.txt Hope you find this useful! - ElementUser
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