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`Shattered

Senior GMs
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Everything posted by `Shattered

  1. Hello, 99% you might think you had it or it was another similar alt avatar, you can't loose a product that you owned, contact customer support, they can check and tell you 100% what happened, I never heard about a product disappearing, the chances are that you never had it in the first place! happened to me as well
  2. Hello, That is something you should report directly to the Senior Game Masters either by private message or create a ticket to our help desk >https://rap.heroesofnewerth.com/ In general the mods are allowed (gpm mods, UI mods, rune spawing mods, kill streak mods etc) but mods like zoom-out or similar mods that gives an unfair advantage to the user were not allowed and will not be, the punishment for this might differ from one user to another, can start from 3-day, 5-day, 1 month... to even permanent suspension Have a good day,
  3. Hello, This is not the place to make reports. You can report that here: https://rap.heroesofnewerth.com/
  4. Hello, @JustPlayNub, This is not the place to discuss your active suspensions, or any suspension, I just answered you privately at the recent PM regarding this issue. For the future, if you are suspended and can't find a reason for that suspension just create a ticket, and we will talk there since these things should be discussed between the suspended and the SGM team, not on public. Ticket here > https://rap.heroesofnewerth.com/ Have a good day,
  5. Hello @pipireis, Sometimes for some individuals the reports won't go through, when that happens we advise people to create a ticket to the help desk https://rap.heroesofnewerth.com/ Make sure you mention the reason on why have you reported it there and not in-game, Additionally you are free to contact any SGM via discord or forum PM. Best,
  6. Hello, @Lutzxxx I said this multiple times on the forums etc, just because someone “called a lane” it doesn't mean it is rightfully yours to have, NO, Everyone can go on any lane they want regardless if someone from their team “called it”, but to have the positive attitude towards wining the game and not to grief and make the the team lose the game. If you and your friends let's say called: “top farm”, you go there and some other comes with you two, that doesn't make that player a griefer and instantly you should report him, because there are no rules broken and that is perfectly fine (if
  7. If you still fail to reach us from there you can PM me with the details!
  8. Subject must be minimum 3 characters, max 30 Description min 10 characters
  9. Hello, If you were suspended for leaving a match, then please be advised that the system is fully automatic, You will have to contact customer support here at http://support.heroesofnewerth.com or via e-mail at support@heroesofnewerth.com, for any sort of help regarding this issue. And this is something Game Masters have no power over. Cheers,
  10. Hello, Usually when you log in on https://rap.heroesofnewerth.com/ with that account it should show your current suspension, there are some suspensions issued by SGMs that won't show there and you will have to create a ticket, you can do that as well on the link I shared here. Best,
  11. Report A Player News R.A.P Hello, players of Newerth, this thread will be here with the sole purpose of announcing new changes, modification on how the R.A.P system works etc. The Latest modifications made (already in place) Mute part of an active verbal abuse suspension was removed which means the mute is no longer a thing, you will not be muted anymore regardless of the offense. Suspensions for verbal abuse that included a mute, currently: 3-day suspension, then 3-day mute 5-day suspension, then 3-day mute 1-week suspension, then 1-week mute 2-week suspension, then 2-week mute
  12. So if someone calls you different names ex, “fagit” and you answer back still in abusive terms you should be excused of your behavior just because he started? From where i see it you are guilty the same as the guy who called you “fagit”, you are responsible for your own actions Talking about abusive, your last suspension: [00:23:06][Hellbourne][nGnL]MagicGirlJ (Magmus)> ebcause hes an ape [00:23:32][Hellbourne][nGnL]MagicGirlJ (Magmus)> fagit [00:23:40][Hellbourne][nGnL]MagicGirlJ (Magmus)> FAGIT [00:23:46][Hellbourne][nGnL]MagicGirlJ (Magmus)> FAGIT [00:24:05][Hell
  13. Hello, You can report 1000, that doesn't mean your priority will get higher, before reporting or even before you come here to make a thread I strongly advise you to read the pinned threads on this section and you will understand and your questions will be answered. You can't solo report when you have low priority, the system does not trust you so your tickets will be auto closed, what you can do? ask your teammates or your friends (does not have to be part of that game) to report that particular guy, the ticket will get through and the player (IF he did break the rules) will get suspended
  14. We are not talking here about in-game report but a direct report to the SGMs, these are manually hand-picked by the SGMs and handled
  15. Hello, If you have proof then you can submit it to us SGMs, GMs can't really use any evidence that it's outside their game and ticket, but we (SGMs) can use it. You just contact any of us by forum pm, discord pm or help desk ticket, and we will gladly help out. Cheers,
  16. Well, it's understandable if he wants to buy a higher tier item of great value, at some point he will buy a piece from it, I mean you can pretty much decide by yourself and see, if he did that to buy an item or just doesn't want to participate, there were cases when the player who did that was a beginner, there are many aspects to see if he is really griefing, either new player or he does that for a certain strategy. it should be pretty obvious to spot the grief thought, his play style, his behavior towards his teammates etc Most of the time players who stockpile over 6k golds, are refusing t
  17. So if someone provokes you and you start cursing back you should be innocent? because he start it? hope you are not serious about it. If someone does provoke you and you both starting to throw words at each other, racism homophobia etc then you both will be held responsible for your own actions, it doesn't matter if the X started, you are guilty as he is because you did break the rules yourself. Cursing back is your way of defending yourself? well if that is then you are the same as the one who started the fight. If you want justice to be served then you report, ignore him/them, if you c
  18. Hello, Some changes are almost ready to hit Newerth, it's related to what OP wrote in this thread, nothing more to be shared with the public at this moment, yet! Keep eyes on the patch notes, it will be announced there, we will also announce it in our R.A.P Feedback sub-forums https://forums.heroesofnewerth.com/index.php?/forum/33-report-a-player-feedback/ Best,
  19. I will look into every aspect, consult with my colleague who handled your inquiry and give you a final answer on your PM, with a bit of patience everything should be handled. To avoid any rules breaking I shall close this thread and please do read our rules before posting a thread. Have a good day,
  20. Hello, I will be taking care of things from here on, @steffz0r this is official, no one can help regarding this issue on discord, Now, @law_souti i will check your problem and give you a final answer, though I doubt it will be any different from that of my colleague, We do not discuss private matters, account suspensions on forums, so this thread will be closed as well, Feel free to contact me privately either via forum pm, discord pm or via our RAP help desk My discord: `Shattered#7277 I will leave this thread open for a few more hours, please contact me! Have a goo day,
  21. Hello. We don't have access to the exact numbers but you can see for yourself, the overall priority log in into your rap account https://rap.heroesofnewerth.com/ and you should see there: You need top priority in order to be able to do single reports, if you don't have it yet then you must ask your friends to help you report for a successful ticket
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