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Smilie last won the day on July 19

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  1. The concept of "RAP Score" doesn't really exists. There's no such thing as you having x amount of reports, or x amount of guilty decisions, so your report gets a certain priority. This is true for nearly all reports, except those created as "top priority" (which is the highest tier a player can reach). I don't remember the exact rules for reaching this tier. For all other reports, there are many things that influence the priority of your report. Among them is the guilty rate as you already discussed, which is a major player in the calculation. Other things could be if someone from the enemy teams reports the person, if that person often gets banned, or the automated match checker found suspicious activity in the match. Thus, you could in theory submit a "very high" priority report now, and the next one could be just "high", even though your previous report was guilty. So there's not really a number or score that increases or decreases as you report. There are just statistics and under which circumstances a player was reported. Showing the real number behind the category wouldn't really serve any purpose, other than showing a number instead of a piece of text. That's at least how I see the world on this subject ^_^ As hegel already mentioned, if you want your guilty % you are free to calculate it yourself. But if it was me, I think it would be more beneficial to keep reporting people, and see that my tickets actually end up reviewed and guilty. Once you have done that consistently, you will eventually reach this "top priority" category.
  2. Hi, A very short version on our migration policies is that if you didn't migrate, your data is now lost, and it cannot be recovered. That being said, I have written a more throughout answer below, so you can get the understanding of why that is. For better or the worse it was decided that the LAT community should have their own servers, driven by a third company called Axeso5. When this was decided, all the LAT accounts were automatically transferred to their corresponding game region, and access to NAEU was cut off. When it was decided there should no longer be a partnership between S2 Games/Frostburn and Axeso5, then players were asked to move back. Taking away a part of Axeso5's business is not seen lightly, I guess it's kinda like getting told you're fired from your job. At this point, there was very little cooperation between the two companies. As such an automated transfer could not take place. Instead the players were asked to actively transfer their account from one region to another. There was a deadline for this, which I remember also being extended with a couple of months, mainly because Axeso5 did not want to keep the databases running, and wanted to shut down (which is understandable, as having servers costs money). This means that players who did not migrate in time simply had their accounts and data permanently erased. This is typically players who stopped playing the game for a while, and then later has come back. We can agree that this is not the ideal way, but it was making the best of a bad situation. Then you may ask "but I had an account in NAEU before I migrated to axeso5 in the first place". While those accounts (for the most part) still reside with us, they have been permanently disabled after the initial migration. We have a policy not to re-open these accounts, in order to have the same policy and possibilities for all regions, including CIS and TR.
  3. Hi, We strive to respond to such emails within 24 hours, and I've not seen an instance where it's more than 48. We are however aware of some people not receiving the responses from us via email. I have a feeling such emails may end up in your spam/junk folder, as I cannot seem to reproduce it on my own end, nor with the group of people I have tried to reproduce the issue with.
  4. Try pinging rap.heroesofnewerth.com from your console/terminal. ping rap.heroesofnewerth.com Alternatively try pinging the server's IP address:
  5. Thanks for the feedback. It is correct that the faulty servers have been removed from TMM, which results in a longer queue time as there are no "free match slots" available for your game. We are closely monitoring the situation to make sure everything is stable, however such report is only available once per day to us. Once we know everything is stable we will investigate if we can fix the broken servers, or if we will need to acquire new ones.
  6. Hi there, This is an unfortunate issue that we are already aware of. The TLS protocol on the server is too old, causing these issues in chrome (and maybe also other browsers). You can rest assured that payments are very secure. For paypal we redirect to paypal's website where you provide your details in a completely safe manner. The same applies to xsolla. Here we load their website in an iframe (yes now it gets technical). The idea is, that all your payment inputs are never sent to HoN, but actually sent to the payment merchant, who is able to handle such data. As said, this is an unfortunate situation which is on our roadmap, but I don't think it is something we will address in the near future.
  7. Would you guys happened to have noted which specific servers this is concerning?
  8. Hi, Thanks for the report. It appears one of the servers were faulty and it has now been removed from TMM rotation. Please let us know if this is still a problem after this post.
  9. Hi there, Since you went public with your case I will take the liberty to tell the story from our point of view: 1) You contacted us complaining you didn't receive the full amount of gold coins purchased, that you didn't get to "claim" the extra gold coins. I carefully explained that you had already received them. The "extras" are already a part of the full amount as explained in the picture below: This text will be even more highlighted in the next patch. 2) You then ask us for a refund, claiming it wasn't you who made the purchase. I then explained, since Garena owns HoN we do not have the control over finance, or are able to issue refunds, and thus I recommended you to talk to them. I still attempted a manual refund, but it ended up failing. That being said, since Garena was unable process your request, you could always go to your bank, and tell them your son used your credit card without permission, and you need to get the money back. Frostburn Studios are by no means thieves or scammers, and we have done everything in our power to help & assist you, with the best intentions at heart. You then decide to call us out in public, claiming we are racists and don't do anything to help you.
  10. Smilie

    HoN New Rewards

    See my reply here
  11. Hi there, The daily login was disabled as a bug surfaced allowing people to abuse the mechanic. You will still be able to acquire the coins after the consecutive logins. As for the number of games (10/20 FOC/MW), it sadly appears not to be working despite our best effort to test and prepare it. We are currently working on some kind of remedy or alternative reward.
  12. Hi, We have temporarily disabled this event. I was not able to reproduce the issue on my end, so I'm curious as to how you did it. Main differences I could think of are old vs new UI, and perhaps if you're logging in with sub accounts? If using sub accounts, can you claim the reward multiple times per sub account, or just once per sub account?
  13. With the current resources dedicated to the game we do not have the time to work on "nice to have", as there are many "need to have" which needs to get fixed first. Currently much of the team is focused on handling problems such as (d)dos of game servers. It's definitely a valid request, but there are just some things that are considered more important.
  14. Hi, I'm guessing you are using the old UI? - When using the old UI and selecting PVP, you must play mid wars. If you intend to play FoC you must select The champions of newerth tab. This is only a problem in old UI as this is no longer being maintained.
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