I served a 3-day ban on my main for "Failure to participate" after going 6-1 with Master of Arms and being eligible for MVP of the game with highest hero damage in game, all because I "sat in well" the last 15 seconds of the game as the enemy team was attacking the tree and pushing up to the well. Meanwhile, all my teammates fed: 1-9 gunblade was trash talking the most, and most likely reported me to begin with.
So, ever since that ban, I've actually been going out of my way to report players that are breaking community standards rules, ESPECIALLY, verbal abuse. I haven't really bothered before because the system is just so flawed and clunky. Guy literally called me a "faggot" the other day in chat (which friends have been suspended for in the past), and he somehow escapes a report. Uncorroborated, apparently. EXACT time stamp in the RAP, and apparently the incident never happened. I had to go back and watch the replay, because you can't right click a player in-game and report them (for whatever reason).
In that same game, I reported a player on the other team that stopped playing - just sat in well, and was eventually kicked for being AFK. He even announced in chat that he was "done", and pleaded with my team to "push and end". Ticket came back uncorroborated.
Let's improve these RAP functions.
If you can report a player for "AFK", then maybe start issuing suspensions for when a player is kicked for being AFK.
There's a mute function in-game, yet, for some reason, "verbal abuse" is viewed as a high priority, whereas "deliberately feeding" is a low priority.
I plan on making a new account in the near future as a test - I will borderline deliberately feed, or rather, play like I'm new, and just continually walk up to the river and auto-attack. I want to see how many 0-50 games I can string together before I'm suspended for "feeding". Whilst I'm doing this, I'm going to report every play that trash talks me. Which of these actions is hurting the community more? Don't answer that - we, as players, know the answer.