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Elementary FAQ

This FAQ will answer some frequently asked questions with regards to general troubleshooting. If you have issues following instructions in your next step, please see the Elementary FAQ.

If you need additional help following the instructions in the Elementary FAQ, please see the Elementary Help Forum.

Next Step

Please select your issue type:

• Crashes
  • K2 Exceptions, BSoDs, Computer Restarts
• Graphics Problems
  • Graphics Lag (see Identifying Lag Type), Black Screen, K2 Exceptions starting with D3D_, Missing Textures|Checkerboard (missing) Textures
• Networking
  • Network Lag (see Identifying Lag Type), Login Timeouts, Bad Data Errors, Game List Problems
• Update Issues
  • Problems occurring after patching, crashing when updating, updates not applying, errors fetching updates.
• Audio Issues
  • All sound related issues