Purchasing Coins via the Ingame Store
Update 9:14 AM EDT | 15:14 CEST:
We're experiencing some issues with select users for the ingame purchases. We took the option down and will be looking into it to find a solution so that all users have the option to purchase in game.
Will update with further information when we get it.
About the change:
As you know, we have been undergoing a change in the way that we utilize our payment system and this has caused limited options to purchase coins on the website and has made purchases in-game unavailable.
We are still working on refining the long-term solution but as an interim, we have implemented a way in which players can purchase coins in-game again. Here are a set of step by step instructions on how to purchase coins in-game with pictures (in the spoilers) as references.
Step by Step instructions on how to purchase coins ingame:
- Go to Merrick's Shop ingame and click on the "Buy Coins" button.
- This will bring up the window shown in the image below.
- Ensure that the name displayed (blue box) matches your ingame name. (If your name does not match, do not continue the transaction)
- Choose the amount of coins that you would like to purchase (orange box).
- Then click "Purchase Gold Coins" (red box).
- Make sure the price in the orange box is the same as the one you chose in Step 2.
- Decide how you would like to pay:
- If you would like to pay with PayPal, choose the PayPal option (yellow box).
- If you would like to pay with Credit Card or a number of other payment methods, choose the xSolla option (red box).
Step 4 (PayPal option):
- If you chose the PayPal option, simply enter your PayPal information and complete your transaction.
Step 4 (xSolla option):
- If you chose the xSolla option, then you will be presented with the page shown in the image below.
- There is a bar on the left hand side (blue box) with payment options that you can chose from.
- There is also a recommended options (red box) that will pop up as well.
Step 5 (xSolla option, paying with credit/debit card):
- In order to pay with a credit card via xSolla, choose the option from the left hand side labeled "Credit Cards" (blue box).
- Doing this will bring up two boxes:
- An option to choose the currency that you will pay with (green box).
- A place for you to insert your card information and complete the transaction (red box).
Thank you for bearing with us through this process. We appreciate your patience and understanding and we are working hard to get a long term solution in place so that all transactions are easy and pain free.
Last edited by AceJR; 03-28-2014 at 02:05 AM.
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Adam "AceJR" Martinazzi | HoN Community Manager