Post here if replays aren't recording/stats aren't recording. Only post Match ID's here (not the TMM Match Number)
- To retrieve lost Match ID's, go to My Documents\Heroes of Newerth\game\recentlyplayed.xml and copy-paste the Match ID's that weren't recorded.
- Copy-paste the matches from the recentlyplayed.xml in the same format so we're able to easily see the matches not being recorded & at what time.
- Stats not recorded are likely to be forever lost (same with replays). If recentlyplayed.xml did not record the match, then it won't be recorded either.
NOTE: Wait for at least four hours after the game was finished; the server will automatically try to resubmit the stats for a period of time. Only if this fails should you post here!
I AM PERSONALLY NOT RESPONSIBLE FOR ANYTHING REGARDING THE STATS/SERVERS. THE ONLY THING I CAN DO IS INFORM THE APPROPRIATE STAFF MEMBERS TO DEAL WITH THE PROBLEM. ALSO, THERE IS A 99.99% CHANCE THAT MMR WILL NOT BE ADJUSTED.
I CANNOT PERSONALLY RETRIEVE MATCH ID'S OR FIX THE PROBLEM, SO PLEASE DON'T PM ME.
P.S. This thread now serves as a logging archive for these problems, should the need to look at any of the posted Match IDs arises for staff members to solve related problems/other problems.
Last edited by ElementUser; 04-03-2016 at 03:16 PM.
Purged this thread for 4.0.
The report rate was actually fairly reasonable prior to the thread purge (only 1 report every 3-4 days), so most replays are still being recorded even if there's a large delay.
<match name="TMM Match #147596964" id="147596964" time="03:51 16/12/19">
TMM Match #147644585
Match ID: 147644585
Map: Forest Of Caldavar
Time: 01:38:10 AM
Match ID: 147910584
Replays does not exist!! Please, and thx
just played 3 CoN Matches
match id game 1 - 148051585 : stats recorded (K/D/A , gpm , xpm ) etc.. but win was not recorded
match id game 2 - 148051886 : nothing was recorded
match id game 3 - 148052218 : nothing was recorded again
Not sure if this needs a new report thread or if it can go here. I played a game that did not have the 'Rank Progression' tab post-game. Match was recorded and can be downloaded to replay, but only 2 out of 10 people had a proper rank. I know with 100% certainty at least 3 others in the game have season ranks. I did gain rating/rank progression from the game.
<match name="TMM Match #148114788" id="148114788" time="17:10 17/01/20" />
<match name="TMM Match #148181514" id="148181514" time="17:35 17/01/24">
Only 147596964 and 148091395 failed. Out of all reported incidents, 2/8 failed, and the majority of successful stat recordings/replays being properly available aren't being reported at all, so I would say that the success rate has gone up tremendously since about 2014.
I think people are reporting this right away instead of waiting a few minutes and then retry getting the stat recordings.
Sometimes it happens that after a match the error message shows up that the game was unable to upload the stats or record the or whatever.
But usually if you try again after a minute or two the stats are availlable.
so in the end the server most likely was just unable to handle the request right in time.