Click here to go to the first staff post in this thread. Thread: Stats not Recorded / Replays not Available / Failed to Retrieve Info / Error in Recording

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  1.   Click here to go to the next staff post in this thread.   #1
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    Frostburn Staff Member Frostburn Staff
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    Stats not Recorded / Replays not Available / Failed to Retrieve Info / Error in Recording

    Post here if replays aren't recording/stats aren't recording. Only post Match ID's here (not the TMM Match Number)

    • To retrieve lost Match ID's, go to My Documents\Heroes of Newerth\game\recentlyplayed.xml and copy-paste the Match ID's that weren't recorded.


    • Copy-paste the matches from the recentlyplayed.xml in the same format so we're able to easily see the matches not being recorded & at what time.

    - Stats not recorded are likely to be forever lost (same with replays). If recentlyplayed.xml did not record the match, then it won't be recorded either.



    NOTE: Wait for at least four hours after the game was finished; the server will automatically try to resubmit the stats for a period of time. Only if this fails should you post here!

    I AM PERSONALLY NOT RESPONSIBLE FOR ANYTHING REGARDING THE STATS/SERVERS. THE ONLY THING I CAN DO IS INFORM THE APPROPRIATE STAFF MEMBERS TO DEAL WITH THE PROBLEM. ALSO, THERE IS A 99.99% CHANCE THAT MMR WILL NOT BE ADJUSTED.

    I CANNOT PERSONALLY RETRIEVE MATCH ID'S OR FIX THE PROBLEM, SO PLEASE DON'T PM ME.


    - ElementUser

    P.S. This thread now serves as a logging archive for these problems, should the need to look at any of the posted Match IDs arises for staff members to solve related problems/other problems.

  2. #2
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    "I have read OP (Original Poster) 100% to the fullest extent and have done all the necessary actions before posting here"




    <match name="TMM Match #143159398" id="143159398" time="03:36 16/01/24" />




    This is a really frustrating issue; first win after 6 consecutive losses, and no silver/war effort/mmr for it. Match ID as seen above is 143159398

    I even have a VOD as I was streaming at the time. Game starts here: http://www.twitch.tv/craz_killa/v/37345291?t=3h2m50s

  3. #3
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    Game Master Account Icon
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    "I have read OP (Original Poster) 100% to the fullest extent and have done all the necessary actions before posting here"

    <player name="[ELl]`2girls1eli" />
    <player name="Chev_Cheleos" />
    <player name="dongdongdong" />
    <player name="DailyTroll" />
    <player name="[DPAK]AnaIntruder" />
    <player name="Chakrii" />
    <player name="[Poow]CleitonRasta" />
    <player name="guardking" />
    <player name="[Poow]BaabyTroll" />
    <match name="TMM Match #143173347" id="143173347" time="18:25 16/01/24" />

    Game Masters are not Frostburn Studios employees. My posts in no way represent the view of Frostburn Studios or any of its staff.


    -----------------------------


  4. #4
    "I have read OP (Original Poster) 100% to the fullest extent and have done all the necessary actions before posting here"

    id="143193149"

  5. #5
    "I have read OP (Original Poster) 100% to the fullest extent and have done all the necessary actions before posting here"

    id="143376761"

    "Game does not exist" - had en epic hat-trick.

    Kind regards /P

  6. #6
    The ppl in charge of this game are ****in useless lol. No replies, no fixes. Every game I play I get some idiot foreigner who has no idea what hes doing and ruins the game. its impossible to win unless you get the perfect team. This game is so badly managed, this company is a joke. I get a day off to play a few games and i lose all 3 becuz of someone whos mad at something and refuses to cooperate. I banlist him and ignore him whatever, I get him again the very next game. how come in match making this never happens for me but always against me. Im sure no one will reply to this though becuz they are too busy counting the lack of $ they make in life.

  7. #7
    I have read OP (Original Poster) 100% to the fullest extent and have done all the necessary actions before posting here

    Game id #143735225

  8. #8
    Stats didn't record, was right before the servers went down.

    Match ID: 144141007

  9.   This is the last staff post in this thread.   #9

  10. #10
    Ive played like 15x games that ive won like 12 in a now in a row, in public PSR blitz mod games.
    I havnt gained 1 psr yet.

    My Game IDs
    144387912
    144387557
    144374468
    144370779
    144359837
    144359262
    144348197
    144336856
    144310168
    144296692
    144296606
    144293665
    144281983
    144281890
    144281520

    The stats are recorded but dont gain any PSR.

  11. #11
    I underlined the problematic tmm match since the -xml itself looks bugged at that spot.

    <match name="TMM Match #144420975" id="144420975" time="17:35 16/04/19" />
    <player name="[KNOG]Sladsuse" />
    <player name="[USoA]Pokemauwn" />
    <player name="[USoA]THE_INTERNET" />
    <player name="[Rmks]Vidde" />
    <player name="[hamC]TehNubZar" />
    <player name="[GMG]SNEAKYCREEP" />
    <player name="[Rmks]Rayger" />
    <player name="WS_prac" />
    <player name="[USoA]Pokemauwn" />
    <player name="Clllyym" />
    <player name="[USoA]THE_INTERNET" />
    <player name="[KNOG]Sladsuse" />
    <player name="[hamC]TehNubZar" />
    <player name="[Rmks]Rayger" />
    <player name="[Rmks]Vidde" />
    <player name="[GMG]SNEAKYCREEP" />
    <player name="WS_prac" />
    <match name="TMM Match #144421297" id="144421297" time="17:57 16/04/19" />
    <match name="TMM Match #144421905" id="144421905" time="18:41 16/04/19" />
    <player name="Tane" />
    <player name="[TYR4]Belanna" />
    <player name="Apila" />
    <player name="[Ray]Basic_Becky" />
    <player name="[Ray]Basic_Tina" />
    <player name="Bruhl" />
    <player name="[Ray]Basic_Ashley" />
    <player name="[MTFK]MDHell" />
    <player name="Shadezz" />
    <match name="TMM Match #144422594" id="144422594" time="19:15 16/04/19" />

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