Thread: Stats not Recorded / Replays not Available / Failed to Retrieve Info / Error in Recording

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  1.   Click here to go to the next staff post in this thread.   #1
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    Frostburn Staff Member Frostburn Staff
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    Stats not Recorded / Replays not Available / Failed to Retrieve Info / Error in Recording

    Post here if replays aren't recording/stats aren't recording. Only post Match ID's here (not the TMM Match Number)

    • To retrieve lost Match ID's, go to My Documents\Heroes of Newerth\game\recentlyplayed.xml and copy-paste the Match ID's that weren't recorded.


    • Copy-paste the matches from the recentlyplayed.xml in the same format so we're able to easily see the matches not being recorded & at what time.

    - Stats not recorded are likely to be forever lost (same with replays). If recentlyplayed.xml did not record the match, then it won't be recorded either.



    NOTE: Wait for at least four hours after the game was finished; the server will automatically try to resubmit the stats for a period of time. Only if this fails should you post here!

    I AM PERSONALLY NOT RESPONSIBLE FOR ANYTHING REGARDING THE STATS/SERVERS. THE ONLY THING I CAN DO IS INFORM THE APPROPRIATE STAFF MEMBERS TO DEAL WITH THE PROBLEM. ALSO, THERE IS A 99.99% CHANCE THAT MMR WILL NOT BE ADJUSTED.

    I CANNOT PERSONALLY RETRIEVE MATCH ID'S OR FIX THE PROBLEM, SO PLEASE DON'T PM ME.


    - ElementUser

    P.S. This thread now serves as a logging archive for these problems, should the need to look at any of the posted Match IDs arises for staff members to solve related problems/other problems.
    Last edited by ElementUser; 04-03-2016 at 02:16 PM.

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  2.   Click here to go to the next staff post in this thread.   #2
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    Frostburn Staff Member Frostburn Staff
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    Quote Originally Posted by WhitDragon View Post
    TMM Match #147644585

    Match ID: 147644585
    Map: Forest Of Caldavar
    Date: 12/22/2016
    Time: 01:38:10 AM
    Length: 0:44:38
    Version: 4.0.0.3
    Quote Originally Posted by `Andi View Post
    Match ID: 147910584

    Replays does not exist!! Please, and thx
    Quote Originally Posted by RoundSheGoez View Post
    just played 3 CoN Matches
    match id game 1 - 148051585 : stats recorded (K/D/A , gpm , xpm ) etc.. but win was not recorded
    match id game 2 - 148051886 : nothing was recorded
    match id game 3 - 148052218 : nothing was recorded again
    Quote Originally Posted by Zaniir View Post
    Not sure if this needs a new report thread or if it can go here. I played a game that did not have the 'Rank Progression' tab post-game. Match was recorded and can be downloaded to replay, but only 2 out of 10 people had a proper rank. I know with 100% certainty at least 3 others in the game have season ranks. I did gain rating/rank progression from the game.

    <match name="TMM Match #148114788" id="148114788" time="17:10 17/01/20" />

    http://imgur.com/a/17MP0
    Quote Originally Posted by poddii View Post
    <match name="TMM Match #148181514" id="148181514" time="17:35 17/01/24">
    The IDs above in the quotes I mentioned have had the stats recorded & replay uploaded correctly.



    ______________



    Only 147596964 and 148091395 failed. Out of all reported incidents, 2/8 failed, and the majority of successful stat recordings/replays being properly available aren't being reported at all, so I would say that the success rate has gone up tremendously since about 2014.

    Frostburn Studios
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    ElementUser | Technical Designer | QA | Catalyst for Bugfixes, Balance & Design


    Also available by emailing support@heroesofnewerth.com!

  3. #3
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    I think people are reporting this right away instead of waiting a few minutes and then retry getting the stat recordings.
    Sometimes it happens that after a match the error message shows up that the game was unable to upload the stats or record the or whatever.
    But usually if you try again after a minute or two the stats are availlable.
    so in the end the server most likely was just unable to handle the request right in time.

  4. #4
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    The IDs above in the quotes I mentioned have had the stats recorded & replay uploaded correctly.
    no they havnt.. heres two screenshots to show what im talking about.






    the account stay`schemin has 2 games in matchid and stats recorded but the win did not record and the account loaded9 has 4 games stats recording with match ids but no wins. can you please explain why this is happening or how to fix it?

    edit: the profiles also show no CoN games played when you look at type of matches the person has played but clearly i have played 4 on one acct and 2 on the other as stats are showing in the CoN season profile

  5.   This is the last staff post in this thread.   #5
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    Frostburn Staff Member Frostburn Staff
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    That's kind of a different bug than what the others were saying. I'll still accept it in this thread though.

    I'll need a few more cases of this occurring before I make a bug report, as it only occurs with 100% success rate to 2 accounts so far. I checked some other accounts and they look fine.
    Last edited by ElementUser; 03-13-2017 at 02:55 PM.

    Frostburn Studios
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    ElementUser | Technical Designer | QA | Catalyst for Bugfixes, Balance & Design


    Also available by emailing support@heroesofnewerth.com!

  6. #6
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    Replay does not exist

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