Ravenor Bundle Bug - Unable to pick

[[EJob]Papashlapa]

Not really an exploit, more like a BUG. But I bought the new Ravenor Bundle pack, but in the hero selection screen, Ravenor is blacked out as if I did not purchase him. I check my vault and I see both Dominus Ravenor alt symbol and the new Witch Hunter alt symbol. Help?

Whenever I click on the blacked out Ravenor hero in the hero selection, it asks me to purchase him for 390.

[[WCZ]HopefulSins]

I bought the bundle pack and i couldnt use ravenor in my game it was still blacked out. By mistake i bought him there even thought i should of had him already and was wondering if i could get a refund for that 500 but i still want the bundle. If thats even possible ... It will show in puchased history that you guys got but 1100 for just that cause of the bug is gone ... plz help me thx

[[Ko9]EvilGandhi]

Bought the ravenor bundle and it took my gold. When i got in game I had the ravenor alt skin, the alternate witch slayer skin but no ravenor hero. Help PLZ?

[[Ko9]EvilGandhi]

It also says I now do not have early access status. When I do because somehow I can still play bramble.

[[Ko9]EvilGandhi]

NVM now works fine? Weird.

[[S2]ElementUser]

In what context did you buy the bundle?

Was it before you played a match of HoN? During the hero pick screen? While in-game?

Did you previously purchase Ravenor as EA before you bought the bundle? Etc.

[[EJob]Papashlapa]

I updated the game, purchased some gold on the site and purchased the bundle when i logged in. I never played a game until after that I could not pick rav.
I never purchased the EA rav either. Only the bundle. I see the two alt symbols AND I see witch hunter alt avatar in hero selection. As well as the rav alt avatar BUTTON, but no hero.

[[EJob]Papashlapa]

My brother just purchased the bundle, and it works perfectly fine for him. He is able to pick Rav. Sad Face.

[[E]SkyLore]

I'm facing the same problem :/ Even though the bundle states "Includes Ravenour and Dominus Ravenor. Also includes a free bonus Witch Hunter Alt!"

[[TGCH]Krino]

experiencing the same problem, i bought it in the "Special" tab of the shop, i got everything except access to Ravenor. i hope this gets fix soon

[[WBH]Twilightz]

Similar to the players above, I bought the "Ravenor Deluxe" bundle pack of Witch Slayer and Ravenor Early Access Bundle for 600 gold coins under the special screen and according to the alt avatar page, I have the witch slayer alternate avatar (which I could use) and the ravenor alt avatar, but under the early access screen, I do not have the ravenor hero, nor could I pick it any game. I also do hope this gets fixed. No point buying the alt avatar when you can't use it in-game.

[Axelth]

perhaps this bug is related to that phrase that appears when you are going to buy the bundle: "mstore_product1174_name" . is it normal? (having the same problem )

[[S2]ElementUser]

No that's just a string error.

Thanks for the replies! Unfortunately we'll need to be able to replicate it before we can do anything about it. In the meantime, you can contact Customer Support via my signature.

[MadAzn]

I bought the bundle pack and i couldnt use ravenor in my game it was still blacked out. By mistake i bought him there even thought i should of had him already and was wondering if i could get a refund for that 500 but i still want the bundle. If thats even possible ... It will show in puchased history that you guys got but 1100 for just that cause of the bug is gone ... plz help me thx

This happened to me too... i just want my 350G back.

[[EJob]Papashlapa]

You mean 600g? lol

[[H]tonac1]

Pls do an option for people who had already bought the EA to upgrade it to the bundle pack for a max amount of 600g. Maybe get a credit for the paid cost of the EA Access.

[[Ign]rockntrollah]

i have the same problem. when will it be fixed?

[HalloKnurft]

I got all the gold coins refunded today, but the bundle still doesn't seem to work correctly, I only aquired ravenor and his alt skin, not the witch hunter alt.

Bought it before I entered a game.

[[S2]ElementUser]

Are you guys Legacy accounts or Verified Accounts?

[[EJob]Papashlapa]

I'm using a legacy!