problem in matchmaking

[[WmT]mooga07]

if i enter matchmaking and find room show message say (( the server could not authorize your account .please try logging again ))


if i play solo maybe show to me


but if i plat with my friends show to me 100%


and i tested download the game and still the problem show to me


please give me Solution

[YEW]

Can you provide some additional info:

1)
Can you upload your console.log and post the URL to it in this thread:
http://forums.heroesofnewerth.com/wi...console.log.3F

2)
Can you provide your network diagnoses test and post the link to the results:
http://netalyzr.icsi.berkeley.edu/

3)
Can you run a ping test on the master server, and a sample game server ip? After each test, check if you are losing any packets:
http://forums.heroesofnewerth.com/wi...iagnostics#IPs
http://forums.heroesofnewerth.com/wi...tics#Ping_Test