The RAP system is perfect in its current form.
the RAP system is flawed, but I dont agree with any of your suggestions.
the RAP system is flawed, and I agree with some of your suggestions.
The RAP system is flawed, and I agree with all your suggestions.
I agree with all your suggestions, but I think there needs to be more changes
I just attempted to use the new version of the RAP system, and to me it feels like you took a flawed feature and broke it.
Let me first say that I appreciate the feature, and that I think it's a great way to combat the ill-mannered community. In its current state however, I feel that RAP will not be of much use. I'll explain my concerns and suggestions for improvement in depth one at a time, using my recent experience with the system as an example:
First off is the fact that a player can only be reported once for every match. When I wanted to report a griefer for this match, I was met with a message that this person had already been reported for said match.
I'm guessing that the person who reported this guy is the guy who was being harassed (this wil be elaborated later). The guy was really pissed off, so I'm guessing he just sat around waiting for the timer to reach 0 so he could vent his frustration. So let's say this guy reports the player in question, he's so pissed off that he didnt go back to check the time at which the griefing happened, he didnt articulate the report very well, because he was upset, and perhaps didnt choose the correct category. This is the report that gets submitted, and it probably won't be accpeted, because of the mentioned mistakes in the report. I, on the other hand, went into the replay to check what exactly happened and when exactly it happened. My report is submitted at a later time, and therefore is not going to be reviewed, even though it clearly shows how this person harassed another player. So the guy doesn't get banned, because the proper report wasn't allowed to be submitted.
Another problem with this "only one report per player per match" feature is, that if you have a friend with you in game, and you grief or do something else which requires a report, you can just have your friend make a bogus report (something like "i wanted mid and he taked it!!11!") which will not be accepted, and poof, you won't get banned. (Obviously your friend will lose 25 silver coins, but that shouldnt be enough to buy your way out of a ban). So this feature has to go if the RAP system is to serve its purpose.
the second problem is very simple, it's the sub-categories for reporting. I think it's perfectly fine to have sub-categories, but if I were to make a perfect report of the match I just played, an option or category is lacking. In short, what happened was that around 24 minutes in, our myrmidon started following our panda around everywhere, trying to block him and prevent him from farming by using his skills to try and last hit any creeps near panda. This is clearly griefing, so I have to select the griefing category, but it doesn't fit into any of the sub-categories, so I'd have to select "other" even though it isn't "other" but griefing.
This isn't some huge problem, but I suggest that the categories all get an "other" sub-category. There will always be cases of griefing or verbal abuse that don't fit into the categories, so each of these should have an "other" sub-category, in which it should probably be possible to use twice the normal amount of characters to specify the violation.
The third problem is what is essentially wrong with the RAP system: The fact that I can have thousands of free accounts and go trolling all I want without it having any repercussions for me. I'm not sure if what I'm about to suggest has been tried, if a version of it is already being used or if it is even possible, but in my opinion, it is necessary if the RAP system is to serve its purpose properly.
My suggestion is some sort of an IP-ban, for instance if one IP has been the source of three offenses, each new offense from this IP could result in an IP-ban on top of the account ban. This is just a suggestion, but it is clear to me that there has to be more to a report than just a ban of an individual account. Even if a persons main account is banned, they will just make a new account, and probably be even worse towards their fellow players, since now they dont have to worry about bans, they're pissed off that they got banned, and they are likely playing on a different MMR-level from the one that they are used to.
In cases like this, an account ban still works as a deterrent, but in reality it causes even more problems than just ignoring the report would.
I am aware that the changes to the RAP system were mainly made in order to make it easier for GMs to keep up with the constant flow of reports, but I feel that it is very inefficient in its current form.
- The RAP system needs to be changed
- Make it possible for more than one person to report a player for any given match.
- Add an "other" sub-category to the verbal abuse and griefing categories
- Make some sort of IP- or computer-specific repercussion rather than just banning individual accounts.
PS: I didnt know which prefix to choose, so I went with interface, as it's the only one that seems to come close.
EDIT: I also just found out that when filling in a description, it is impossible to go back and delete or edit something anywhere but in the first line without having to use the arrow keys (only back and forth, you can't even go up and down in the text). And after editing this part, if you want to go back to, let's say line 3, you can't get there without having to use the right arrow key, which takes a long time.
This makes it very tedious trying to make a proper description, as you may very well have to go back and forth a couple of times. Making it more tiresome to fill in a proper description doubtlessly means that the descriptions aren't going to be as well made as they could be, if it was possible to jump to any point in the text while filling it in. This means more work for the GMs and the people reporting as well as making the whole process more tiresome for both parties. So therefore I'm adding a fourth suggestion: Make it possible to jump to any place in the text while filling in the description (and that should be fairly simple to implement, at least in my uneducated opinion). Oh and for good measure I should say that when i wrote this edit, there were 3 people who had voted on the "agree with all suggestions" option, so these 3 do not necessarily agree with this suggestion. The only other vote cast at this time was one vote for the "the RAP system is fine" option.
Agree with everything except ip bans. I assume that you already know the reason, but if not, i will explain another time.
And I personally think that creating a better community in itself is a perfectly valid purpose, as the community is perhaps the biggest problem HoN currently has.