If a forum user posts something that violates the Forum Rules, they will incur an infraction and receive a private message. In this message, you will see the reason why you received this infraction, a message from a member of the moderator team, and a copy of the post you are being reprimanded for.
As a result of this, you will lose access to the forums for a set period of time dependent on the number of infractions you have incurred. The first infraction will result in a short suspension. Each additional infraction will extend the length of the suspension. At five infractions, you will lose your access to the Heroes of Newerth forums permanently. No exceptions.
The system in place allows for the opportunity to gain “extra chances” as well. Should a user display pristine posting behavior over a period of six months, then one of their infractions can “expire” and thus not count towards the five infraction limit. This can only occur three times for any given account.
NOTE: If a user is determined to be providing no value to the forums, they may lose their access before reaching the infraction limit. This measure is reserved for users that are displaying clear intent to disrupt or cause issues and only used in extreme cases.
Sometimes it is necessary for moderators to delete posts from the forums. This can be for many reasons including, but not limited to: breaking the forum rules, off-topic discussion or posting in an anti-constructive manner. In all cases, the moderators will seek to keep the user informed as to why the posts were removed. As described in the infraction section above, users will receive a message for any infraction-worthy material that is removed.
If users engage in off-topic discussion in a thread, these posts are often deleted to keep the thread on track. In these cases, the posts will be deleted but infractions are not always handed out. However, moderators will post in these threads to notify the users why their posts were removed and to remind them of these forum rules.
Breaking any of the rules listed below will result in a permanent ban from the forums and, in some cases, loss of game play privileges. There are no exceptions to these rules and no second chances.
Defaming / Attacking Frostburn Studios
Posts or remarks regarding the following: future change logs, unreleased heroes, or any new content that has not yet been posted by Frostburn Studios staff members.
Leaking of any kind will be dealt with severely. If you generate a leak from one of the private forum sections, you will be permanently banned from the forums AND lose your game play privileges.
Spreading leaked content or posting fake leaks is equally inappropriate. If you spread or fake a leak, you will incur a lengthy forum ban.
Hacks, Exploits, & Malicious Programs
At Frostburn Studios, we appreciate constructive criticism and are constantly seeking to better ourselves. However, threats, slander, and libel against the company will not be tolerated. Any attack on Frostburn Studios, verbally or otherwise, will be dealt with harshly.
We will never punish a user for criticizing Frostburn Studios or HoN in a constructive manner. However, defamation and attacks against the company are taken very seriously and harsh punishments will apply. Users found to be behaving in this manner will incur a permanent forum ban.
Impersonating Frostburn Staff, GMs, & Moderators
The use and promotion of hacks, exploits, and malicious software of any kind is strictly forbidden. Mentioning names, posting screenshots, or linking to any such material is considered prohibited.
Prohibited actions include:
- Using or distributing "auto" software programs or "macro" software programs or other cheat utilities, programs or scripts.
- Modifying copyrighted binaries (for any purpose).
- Uploading any software or content that you do not own or have permission to freely distribute.
- Promoting or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software.
- Posting, transmitting, promoting, or distributing content that is illegal.
- Uploading a file that contains a virus or malicious data.
The use or promotion of hacks, exploits, or malicious software will result in permanent forum ban and loss of game play privileges.
Multiple & Alternate Accounts
Impersonation of Frostburn Studios employees or volunteer personnel (including, but not limited to: GMs, Moderators, and Support Volunteers) in an attempt to mislead another forum user.
It is illegal to knowingly impersonate another actual person through or on the forums, for purposes of harming, intimidating, threatening, or defrauding another person. It is illegal, by Forum Rule, for a person to falsely assume or pretend to be a Frostburn employee or volunteer. If you are found to be doing this, you will incur a permanent forum ban and your account name will be flagged for a nickname change where appropriate.
The use of sub-accounts or unlinked alternate accounts (together referred to as ‘alternate accounts’) on the forums in general is NOT prohibited. However, using alternate accounts to circumvent or avoid punishment is not allowed. Use of alternate accounts on the forums to bump your own threads or manipulate poll results is also not allowed.
Should a user choose to use alternate accounts for any of the prohibited actions stated above, all infractions they incur on the alternate account(s) will count on the user’s main account as well. We reserve the right to moderate by-the-user rather than by-the-account.
Alternate accounts used inappropriately will be permanently banned from the forums. Any infractions or punishments given to said alternate account will be applied to the main account as well.
Breaking any of the rules below will result in an infraction or warning, depending on your account history. Incurring too many infractions will result in a permanent forum ban. Please consult with the “Infractions Explained” section in the Introduction of this document for more information.
Insulting Other Members & Flaming:
Insulting: Speak to or treat with disrespect or scornful abuse. This is separate from criticism and generally serves an unconstructive or negative purpose.
Defamation - the communication of a statement that makes a claim, expressly stated or implied to be factual, that may give an individual, business, product, group, government, or nation a negative image. Examples include slander and libel.
Flaming - posting in an argumentative, unreasonable, or confrontational manner to an extreme, or encouraging others to become hostile as a direct result of their post.
Offensive personal attacks against other users in the form of intentional misrepresentation, false accusations and/or flaming are unacceptable. Do not call other users out, criticize their statistics, or dispraise their gaming abilities. Criticism is fine as long as it's constructive and not insulting. Breaking this rule will result in an infraction.
Profanity & Inappropriate Language
Posting inflammatory, extraneous, or off-topic messages on the forum, with the primary intent of provoking readers into an emotional response or otherwise disrupting normal on-topic discussion. Posting in an unnecessarily argumentative or confrontational way may also be construed as trolling.
Single sentence / phrase / line / image posts that do not add any value to the thread (referred to as "one liners") may also be construed as trolling.
Do not try to deliberately offend, provoke or aggravate other users. Do not post content unrelated to the topic of a thread. Breaking this rule will result in an infraction.
Profanity (also referred to as swearing, cursing, foul speech, or cussing) is a showing of disrespect, a desecration of someone or something, or just the act of expressing intense negative emotion. Profanity can take the form of words, expressions, images, or other social behaviors that are socially constructed or interpreted as insulting, rude, vulgar, obscene, obnoxious, or foul.
Please use proper language and keep your posts at a reasonable level of quality. Always use your best judgment regardless of medium. If you would not use a word in a room full of people you have never met, or in the workplace, do not use it on these forums. Breaking this rule will result in an infraction.
Illegal, Obscene, and Mature Content
Excessive posting of responses that add little to the topic being discussed is considered spamming. Note that one-line or appropriate single-image responses are acceptable in moderation.
Spamming also includes posting messages for any purpose other than personal communication, including (without limitation): bandwagon complaints, advertising, excessive begging, promotional material related to 3rd
party products, referral links, website promotions, product placement, chain letters, pyramid schemes, or any other commercial use. Content that benefits the game is generally tolerated.
To better help the community understand what is appropriate versus what is not, we have provided examples of each:
- Advertising another non-Frostburn Studios product (including a stream for a non-Frostburn Studios product). Talking about another game is fine but please keep these discussions in the off topic section.
- Referral links of any kind.
- Requests for virtual signatures or similar.
Appropriate (in the right place):
- Linking your personal HoN-related blog or website.
- HoN streams.
- Sponsored articles related to HoN on news sites.
Do not spam the forums in any way or in any medium. Breaking this rule will result in an infraction. Please consult the forum section reference
for additional guidance on the right place to post these topics.
Threats & Harassment
Discussion of illegal, obscene, adult, morally questionable and other sensitive topics. When in doubt, keep all posts appropriate for readers of any age or origin.
Examples of topics that are not appropriate for the HoN Forums:
- Software piracy
- Politically controversial subjects or events
- Controlled substances
- Any subject considered "18+" or "Adult"
- Graphic violence
Strong vulgar language, hate speech, crude or explicit sexual references, or discussions related to illegal drugs, terrorist plots, subversive behavior, or other illegal material is inappropriate. Breaking this rule will result in an infraction.
Threat – an act of coercion wherein an act is proposed to elicit a negative response. A threat is a communicated with intent to inflict harm on another person.
Harassment – intentional and persistent behavior targeted towards a specific user or group that is found threatening, disturbing, or harmful.
Harassing, threatening, embarrassing, or doing anything else to another member or guest that is unwanted will not be tolerated. Do not threaten or harass your fellow users. Breaking this rule will result in an infraction.
Discussing Disciplinary and Moderator Actions
Prejudicial treatment of an individual or group of individuals based on their membership in a certain group or category is considered discriminatory behavior. This includes content that could be construed (regardless of intent) as discrimination against a particular:
- Sexual Preference
- Group of Players (e.g. Rating, Experience, Mode preference, etc.)
Transmitting or facilitating distribution of content that is discriminatory is prohibited. Discrimination of any kind is unacceptable on the forums and will not be tolerated. Breaking this rule will result in an infraction.
Content related to disciplinary actions is considered private information between Frostburn Studios and the affected party. This includes, but is not limited to, discussion of:
- Forum suspensions or bans
- In-game suspensions or bans
- Deletion, closure or movement of posts or threads
Do not discuss bans, suspensions, infractions, or moderation actions on the forums. There are established ways to appeal a forum or game related punishment:
- Forum infractions: Use the Report Post button (/!\) in the infraction message.
- RAP suspensions: Use heroesofnewerth.com/appeal.php or PM an SGM (list here) if not able to appeal there.
- Moderator actions: Privately message a global moderator.
Breaking this rule will result in an infraction.
Note that abuse of any of the appeal systems above will result in being ignored, loss of appeal privileges, or account suspension/loss. Please do not make joke appeals, appeal an appeal, re-appeal an already reviewed decision, or try to circumvent the appeal system with direct communication.
All Forum Rules apply in forum signatures and will be enforced. Users will incur infractions as normal for this type of violation.
Examples of signature violations are as such:
- Animated or otherwise overly distracting images, coloring, etc.
- Images containing profanity, suggestive material, etc.
- Intentionally misquoting users
- Bandwagon statements with non-constructive intent
Breaking this rule will result in an infraction.
All posts on these boards are to be made in English only, unless noted otherwise in the rules specific to that forum (such as Translations).
Posting in another language will result in deletion of content and a warning. Trolling or violating any other rule in another language will incur that infraction or ban instead, as appropriate.