We are making a big step forward. Based upon the events regarding a confrontational, angry, and trolling post that was met with a personal attack from an S2 staff we will be making some significant changes internally. It is time for us to step up our game!
The most notable of these changes will be how we communicate with the community. We will be limiting the public posting of S2 staff members to a small approved group. We do not want personal messages/communication to be represented improperly with an official S2 presence.
If a player of HoN comes to our forums with constructive criticism and composes a well thought out post, we will read it and potential discussion may come from it. This is the only acceptable way we will allow such communication on our forums from here on out. All trolling, angry, and confrontational threads will immediately be moved to another quarantined section of our forums as soon as it is identified (and posts deleted). The problem is that a significant amount of communication made on the HoN forums are posted in anger and written in a very confrontational and insulting manner. While it is most definitely not acceptable that S2 approaches that communication improperly, it is also unacceptable that a customer communicates with S2 (or other customers) in such a manner. Ultimately, we will hold ourselves to a higher standard and we will expect the same from our customers. Again, degrading, trolling, unpolite, and confrontational threads will be quarantined and posts will be deleted and S2 will treat all of our customers with a higher level of respect and professionalism. Customers not deserving a response will simply receive that - NO RESPONSE, as opposed confrontation.
S2 has grown significantly in the last 18 months. We have to make an effort to increase our level of professionalism as our business becomes more serious. Myself and the entire S2 staff are committed to treating our customers fairly. We are a group of laid back, fun loving gamers! This is something we will never lose focus of. The key here is to operate our games and our studio in a relaxed, easy going fashion, while retaining a level of professionalism that has not been of the highest priority to us previously.
This statement literally has me laughing. I'm convinced this is a knee-jerk reaction to the AVALANCHE of negativity coming from PAYING CUSTOMERS who are not receiving PROFESSIONAL LEVELS of service.
Kudos for putting your head in the sand, Maliken! Quick, hide the posts that might offend you so that there'll be less crying at the S2 offices.
You really ought to expect this kind of negativity. Wouldn't it be better still to have a free-for-all forum where ANGRY CUSTOMERS can come and VENT to each other? Wouldn't that be better than squandering resources categorizing and moving every post?!