phantom disconect

[PortoLeone90]

Dear Admin,
I would like u to inspect and define what happened in match (Id 37575645). In crutial moment of the game, our whole team got disconect, but oposite team didnt, and we couldnt get reconect for next 2-3 mins. Meanwhile our base got raped -.-"
I would like u to remove statistic from that game, as soon as possible.

[[JNA]Serbon1389]

I must add that it surely wasnt internet conection problem. We all had internet on, we talked over skype so it wasnt internet.

[[LN]Vida]

Do all of you played at the same place, internet provider, country or region?
This mostly happens because of internet connectivity issue.
It doesn't mean you can connect to google/skype and you can connect to HoN.

[00:34:30:f11][ExYu]Serbon1389(Chronos) timedout
[00:34:30:f11][ExYu]MocaCar(Tundra) timedout
[00:34:30:f12][ExYu]PortoLeone90(Plague Rider) timedout
[00:34:30:f12][BU]speedara(Soul Reaper) timedout
[00:34:30:f12][BU]zlajko(Engineer) timedout
[00:36:33:f07]Player [ExYu]MocaCar reconnected
[00:36:37:f01]Player [ExYu]PortoLeone90 reconnected
[00:36:40:f09]Player [ExYu]Serbon1389 reconnected

[[JNA]Serbon1389]

No, we didnt play from same place, nether from same region.
Nether we have same internet provider.
We think it is pure HoN server issue :/

[[LN]Vida]

^If it's really HoN server issue(not counting the connectivity at all), then it will most likely happen to all player.

This is a case that can't be easily be solved. There's no proof or evident.

[XspYroX]

^If it's really HoN server issue(not counting the connectivity at all), then it will most likely happen to all player.

This is a case that can't be easily be solved. There's no proof or evident.

The connectivity can't be the problem, like they told you above.
So it's an issue of the HoN-Server. A bug, if you will. If S2 can check the serverlogs at the same point, the error eccured, they could find the problem and solve it. So what's "not easy" about it?
Timestamp, errorlog, problem found, problem solved.

[[LN]Vida]

^There are no error logs. The server log does not record this kind of stuff other than normal disconnection message.
The message I posted are the only server log that has to do with disconnection.
If there are more logs then this, then I'm sorry, I don't work for S2 :P

[[JNA]Serbon1389]

OK...so since it is not connection problem, nether problem with S2 server, than u want to say that we all DCed on purpose and then loged back so we can spam and waist time here on formus? -.-"
If other players didnt post their problem here, it doesnt mean it didnt happend. We would also not post it, but since oposite team was so rude and won by luck of server failing only for 1 team, then we just had to ask for statistic removal from that game.

[[xKKT]Awan`Afuqya]

Happened to me too.

Match 37577262

Edit
23:45 min -> 6 (!) players disconnect at the same time.
24:12 min -> disconnect symbols visible

[[E]Evil_Andrex]

It could be something between you guys and the server, server means everyone is dc'd if even one is left there is a problem, maybe not you or the server but something in between.