unable to log in

[[BELT]MCJIZZLE]

while trying to start up HoN in the main screen that asks for login information there is a red notification that reads "Login failed:connection failed" and it wont let me log in. i have tried re-instaling and it had no effect. what should i be trying next?

[iGuy]

Sorry, but your post does not meet our requirements for technical support. Please respond with all the requirements so we can further help you.

Attempts
Please try these solutions before posting your thread, and let us know that you did. Disable your firewall, disable your antivirus, and configure your router to allow allow outgoing traffic on ports 80 (login/update), 11031 (chatserver) and 11235-11335 (game servers). If you don't know how to do this, try plugging directly into your modem with no router in between.

If you can't login try a tracert to the masterserver:
Start => Run => CMD - or on Win7 - Type the following in the Search bar
tracert masterserver.hon.s2games.com
Paste the results you have in this thread please

Try to reinstall the client to C:\HoN and don't forget to delete all files you have in C:\Documents and Settings\[user]\My Documents\Heroes of Newerth\.
Open your console while you're trying to login with Ctrl+F8 and enter the following: net_disableSSL false and upd_maxactivedownloads 1

If it's not solved please try a selective startup:
Start => Run => MSConfig
Select selective mode and unselect "load startup items". Save and reboot.
If that solves the problem that means a program that was loaded at the start has blocked HoN.

Network
Please post the details of your network as follows, are you on a home network, or a school network? What is your average ping for servers closest to you? What is your bandwidth (Downloading and uploading)? Do you use a proxy?

Console.log
The K2 engine keeps a log of the console. This is often very helpful in identifying your problem. Look under the following directory for your console.log:

Windows XP -C:\Documents and Settings\[user]\My Documents\Heroes of Newerth\game\.

Windows Vista/7 - C:\Users\[user]\Documents\Heroes of Newerth\game\.

Please upload your console.log and post the url.