Bug Reports - Posting Rules (READ or your threads may get Rejected)

[[S2]ElementUser]

Before posting, note that the bug report forums are NOT for:

• Tech Support Related Queries
  
  Please visit the Tech Support Wiki and try to search up your problem there first. If you are still having issues, please email techsupport@s2games.com with a concise and accurate subject line along with a detailed report. Alternatively, you can visit https://www.heroesofnewerth.com/support/ and choose the Technical Support category to file a Tech Support ticket.
  
  Tech Support related queries include (but are not limited to) the following:
  
  • Patch/Update/Installation Issues
  • Unreproducible Crashes 100% of the Time
  • Local Issues - issues that are not experienced by the majority of HoN players.
  • Server Lag/Disconnect Issues - if reporting a faulty server, please include the server name, time of incidence and Match ID.
  
  
• Customer Support Related Queries
  
  Please email support@s2games.com with a concise and accurate subject line along with a detailed report. Alternatively, you can visit https://www.heroesofnewerth.com/support and choose the appropriate category to file a Customer Support ticket.
  
  Customer Support related queries include (but are not limited to) the following:
  
  • Leave or Stat Inquiries
  • Coins/In-Game Microtransaction Shop/Real-Money Inquiries
  • Custom Account Icons
  
  
• Other Commonly Misplaced Queries
  
  • Stats not Recorded - Post in this thread: http://forums.heroesofnewerth.com/sh...r-in-Recording
  • Suggestions/Complaints/Balance Issues - Post those in the Suggestions forum or the appropriate subforum.
  • Being unable to select an Alternate Avatar - This is impossible. Go see http://forums.heroesofnewerth.com/sh...d.php?t=194488
  • Reporting Players for Bannable Offenses - Go to the RAP Feedback forums and read their stickies. http://forums.heroesofnewerth.com/fo...play.php?f=148
  • Website-related Bugs: Please use the Website Feedback forums.
  
  

Bug Report Standard Posting Procedure:

• Please browse the Known Issues thread, the Indeterminate bugs and the Client-side User Hotfixes thread for known bugs for the current version of the game to avoid duplicate entries.
  
  • Doing a quick Search with key terms would also help immensely & is strongly recommended to avoid wasting everyone's time.
  
  
• Check the General Discussion forum stickies for any real-time updates that S2 is aware of before posting it here; it will avoid clutter here.
• Use the proper [Prefix] tag when posting. (For tooltip errors, use [Typo])
• Only ONE bug per thread/report. No lists.
• Go to Options -> Troubleshooting -> Repair Install and see if the bug still occurs.
• REMOVE ALL MODIFICATIONS and test to see if the bug still occurs.
  
  • If you have mods installed (most people do), see this thread before posting in Bug Reports: http://forums.heroesofnewerth.com/sh...d.php?t=152925
  
  
• FOLLOW THE Tech Support Wiki and test to see if the bug still occurs.
• Please provide the following information for a bug:

Brief Description: A brief description of the bug - maybe a sentence or two.

How to Replicate: Detailed instructions on how to replicate the bug. If it's not easily replicated, poster should describe how they came across the bug the first time.

Match ID& In-Game Timestamps: Post the match ID, in-game timestamp(s) and/or crash logs for which the bug occured if applicable.

Notes:

• This forum is for explicit Bugs only. It is not a complaint or suggestions forum.
• Bug reports are subject to rejection if the original reporter does not answer a question by a moderator within a reasonable time frame.
• Bug reports are subject to rejection without notice if they do not meet this criteria closely enough.
• Note: All bug reports are tested before being confirmed. It is best if you provide very detailed instructions on how to replicate a particular bug if applicable.
• We recommend that you do NOT bump your reports. Moderators are trained to work from the oldest (last page) reports to newest.
• Do not repost your thread unless you have a valid issue (new evidence, a long time bug not being fixed when it was moved to the Fixed subforum, etc.) - PM a Bug Reports moderator forums instead.
• Do not post rage threads if your thread got rejected; take it up in a polite manner via PM with a Bug Reports moderator. If you do break this rule, infractions may be issued to the offender.
• Global Forum Rules apply to this forum as well: http://forums.heroesofnewerth.com/sh...d.php?t=319192
• Lingering threads in the main section (~5+ days of inactivity) that do not get enough information to warrant a move to Confirmed/Fixed/Indeterminate will be rejected.

Useful Links:

• Chat Parser: http://mazungu.ftp.sh/honcp.py?match_id=12345678
• Maide's Stats Website: http://stats.maide.ca/players/
• Replay Event Log: (insert Match ID # after the / sign) http://hondiff.appspot.com/gamelog/
• Replay Download Link: (insert Match ID # after the = sign) http://replaydl.heroesofnewerth.com/...ile=&match_id=
• Posting a console.log file: http://forums.heroesofnewerth.com/wi...console.log.3F
• Posting a crash dump: http://forums.heroesofnewerth.com/wi..._crash_dump.3F

• Crash Dump/Console.Log Upload Link: http://tools.heroesofnewerth.com/upload.php (It is 100% safe to enter your username/password info here, it's part of the official HoN website)

• For Macs: http://forums.heroesofnewerth.com/wi...he_Console.log

Stickies:

You must read the following threads:

Known Issues - Confirmed bugs (organized): http://forums.heroesofnewerth.com/sh...gs-(organized)
Client-side User Hotfixes: http://forums.heroesofnewerth.com/sh...Version-2-6-12
Crashes & Patch Issues: http://forums.heroesofnewerth.com/sh...p-Patch-Issues
"Unable to Select Hero Alternate Avatar/Skin/Courier" - NO SUCH THING: http://forums.heroesofnewerth.com/sh...-NO-SUCH-THING
Indeterminate Forums - Purpose: http://forums.heroesofnewerth.com/sh...Forums-Purpose
About the "Fixed" Subforum - What "Fixed" Actually Means: http://forums.heroesofnewerth.com/sh...ctually-Means!
Matchmaking/Store High-Priority Issues - Central Link Thread: http://forums.heroesofnewerth.com/sh...al-Link-Thread




FINAL NOTE: All Bug Reports are subject to rejection at the discretion of moderators, no matter what the condition may be.