View Full Version : [Crash] Game didn't count

04-09-2011, 07:53 PM
So, I d/c from a game with my brother who is lan.... I had 280 seconds left to reconnect then it said I exceeded the time to reconnect. But my brother was able to rejoin the game.

I tried relogging, right clicking names to join teh game.

Nothing worked.

Match ID : 35683759


04-09-2011, 08:45 PM
and i have a disc/leaver % now wtf a duck. I raped mid

04-09-2011, 09:10 PM
Can you show us the match ID so we can see exactly what happened to you in the game?

04-10-2011, 01:58 AM
There was no match ID for a game where i played soul stealer recently. Please fix this

04-10-2011, 01:58 AM
in the middle of the game the server it self starts to lag an then crashes. wasnt till after that i saw the game counted as a loss an i lost mmr.. plz find a fix for that problem!

04-10-2011, 02:34 AM
Apparently a lot of people are having this issue. I've had this happen to me twice, with the exact same symptoms as the OP. Game crashes as it starts, and then I can't reconnect again. The first time I was out of ideas and simply ended up with a disconnect getting counted. The second time I tried turning off all mods, and that seemed to work. I'll slowly go through a process of elimination to see if there's a particular mod that causes the crash, but I think this falls on S2 for allowing a mod(if that's what it actually is) to crash the game like that and prevent a reconnect. The match ID for the second time is: #1189451

A strange popup shows when trying to reconnect. It's something along the lines of "Bits can't be read" follow by a seemingly random 6 digit cryptic number.

04-10-2011, 03:44 AM
Look in your documents for the folder Heroes of Newerth and inside open up the recentlyplayed file and give us the ID here.

04-10-2011, 03:44 AM
Can you give the ID?

04-10-2011, 03:52 AM
No, it doesn't fall on S2 allowing mods to crash, from the beginning mods are at the people who create and use them. S2 allows us to use these mods but in no way controls whatever these mods do. If it was S2's fault, it would be quite easy to disable all modding ability of the game.

Back to the crashing. I'm not sure a mod is able to produce a "bits can't be read XXXXXX" issue. But if after all mods are removed, the crashing problem is gone, then it might be because your computer cannot handle the extra strain mods provide.

04-10-2011, 04:31 AM
It depends on the extent to which the mod framework allows modding of the game, but one would assume that a proper framework would have safeguards and certain limitations against being able to crash the game(I may be wrong though I'll admit).

As for the "handle the extra strain", my computer is more than capable of it. If you're talking about RAM as the issue then heroes of newerth doesn't even come close to hitting the 4 gigs I have. GPU has 512 megs. There's the pagefile in case that happens anyway(for the main RAM). Crashing doesn't happen "due to strain". That's not a viable concept. This crashing has happened as of last patch anyway. I never had this problem before, and I used the same amount of mods before, and now with the patch. A lot of people are reporting the exact same crash and inability to reconnect issues as of last patch as well. It's clearly on S2's side.

04-10-2011, 10:15 AM
Let me stop you two right there.

@ OuchofDeath: S2 gave us the option to use mods, if you use them do it on your own risk.
Both "Movable Frames" and "Mod Options Framework" are implemented because some mods (Spec UI, Enhanced Buff Icons) got integrated.
They are not responsible for bad coding or bugs in one of the Managers (example below)

@Evil_Andrex: Mods can cause "unread bits".
1) Any version of Range Indicators (AOE, Cast Range, Self Casting Ability Range Indicators etc.). I've seem some ppl complaining but I wasn't able to reproduce this until I used ->
2) An older version of the "Java Mod Manager". In this version the <find> <insert> commands were bugged, causing this error.
Still, the version could cause this problem (I didn't test it and I'm waiting for 0.9.4)

But, to be fair, I had a 3-4 sec "black screen of death" in the last game and FPS dropped to 5 :D.
I had to restart the game and didn't change anything, like OuchOfDeath.
Was there some sort of Ninja Fix?

One last thing, ppl having reconnect issues ->
1) CTRL+F8 "reconnect" without ""
2) [Download] (http://dl.dropbox.com/u/3593471/hon_mods/ReconnectButton/ReconnectButton.honmod) Reconnect Button (BASH) (http://forums.heroesofnewerth.com/showthread.php?t=160338) (Allows you to reconnect to your previous game by clicking on a small icon)

Edit: Apparently, it's XXL Hero Guide Ingame. Click here! (http://forums.heroesofnewerth.com/showpost.php?p=13355022&postcount=283)

04-10-2011, 10:35 AM
Hello all,

I have crashed (only HoN) two times this morning and one time this afternoon at the end of the character (at 0 seconds) selections. That said K2 interruption or something like that, I restart my games and when I would like to reconnect that said to me 4899 6515 6789 9670 17436 undread bits
So I can't reconnect to my game.
I recieve 3 leaves for that, I would like to know how can I fix it..
In LoL or DotA I never had this prob, thank's to help me.

04-10-2011, 12:17 PM
The server didn't crash, I think there's a problem with your internet and your friends.

The match ID was 35708175

BTW the match ended with a automatic-concede because all 5 player D/C.

04-10-2011, 12:52 PM
An to answer u vida its not cause our internet connection was lost cause we never lost connection. after we were droped we got a message saying something like could not find server or something like that. an you think some how all of us even tho none of us live any where near each other that some how we alll lost connection at the same time an some how we were not able to reconnect for the same reasons? some how i cant believe that we would all lose connection an not be able to reconnect, so why should the game have counted as a loss an we lose mmr an get a leaver percentage.

04-10-2011, 01:45 PM
You don't understand, please listen to this.
The fact are listed.

The server never stop running the match you are playing, therefor the server never crashed. You must understand that nothing is wrong with the server at this point. Also no one from the other team get D/Ced.

The game counted as a lost because when 5 player disconnects, the game is automatically conceded. Yes, the other team will win and you will lose, with D/C.

This happens once to me, I queued up with 5 friends. The connection drops(which I later found out that everyone in Asia got dropped from HoN). Sometimes this happen, nothing much I can do, Facebook/Google works fine, Hon website works fine but not HoN-Game.

All of you got dropped at the same time, so if you are no were near each other, then it's an ISP problem, or a problem with the tunnel that goes to HoN server. Same as the statement above.

This is a rare issue, it happened to me about 2-3 months ago "once".

The point is, there's nothing much anyone can do. Can we get someone from S2 to get more information about this?

04-10-2011, 04:01 PM
While playing as doctor repulsor in game id #1235212, i believe the game did not count as i could not see it in recent games played. can someone fix this plz?

04-10-2011, 04:05 PM
Hi I played agame just now we won but he hasnt counted i tried relogging so dont no the game id is there a problem with the severs or sommit

04-10-2011, 04:07 PM
yep, So do i

04-10-2011, 04:07 PM
same **** here

04-10-2011, 04:08 PM
i just won that match and didt get mmr from it

04-10-2011, 04:09 PM
And ofc it's always when you win with awesome score that it doesn't count.. fml

04-10-2011, 04:09 PM
seems to be added now

04-10-2011, 04:21 PM
same here. Sucks that my friend got immortal and now it doesnt count. Its really annoying to spend 50 minutes of a game and to have it go really well and then see that it didnt count for anything

04-10-2011, 04:22 PM
yeah mine showed up as well, was just about to bring some gasoline to S2 headquaters...

04-10-2011, 04:24 PM
match ID 35791992 doesn't show up in my match making games.

04-10-2011, 04:26 PM
Game matchmaking ID# 35791660 did not count.

Can someone fix this please.

04-10-2011, 04:26 PM
ye game not showing :( http://replays.heroesofnewerth.com/match_replay.php?mid=35791992

04-10-2011, 04:27 PM
It happened to me once(i said ok),twice(again everything was fine)but now its happening for the 5th time.That's annoying.Playing a game bout 1 hour and you get nothing at the end.Do something for this.
Ty in advance.

04-10-2011, 04:29 PM
Seems like it updated now. Took almost 10 minutes

04-10-2011, 04:43 PM
Hey HoN community.

The last game i played the replay aint showed, and i haven't got the MM stats from the game...

anyone know how to solve this or is it lost?

Best Regards


04-10-2011, 04:44 PM
After 20 mins its finally on my recent games.Prolly i made a post too early i should have waited till tommorow.Anyway,someone has to delete this topic.

04-10-2011, 05:08 PM
Match id:35795463

I played behe not much to say besides I would like my mmr/coins,

04-10-2011, 05:11 PM
Just played a game with this account, first game. Used Flint, didn't record stats. On my quick stats it shows it and my psr is off from my stats. INgame psr that is.

04-10-2011, 05:15 PM
Same thing happend to me, please look into it support,
Match id: 35797049

04-10-2011, 05:15 PM
I just got out of a game and I did not get credit for it. I was :dead: and we won but I did not get the mmr/coins for it. They conceded at aprox 2:07 mst.

Edit: It updated, just took a while.

04-10-2011, 05:21 PM

just played a game match wasnt recorded doesnt show up in stats or anything, oddly enough was able to retrieve the match id from the RAP tab.

on another note does s2 even check these threads anymore?

04-10-2011, 05:30 PM
Just recently had a good game for once.. And guess what. It wasnt recorded. no gains at all :/ sadpanda

04-10-2011, 05:49 PM

my game wasnt recorded just now, and by the looks of it i'm not the only one who has problems atm


win with magmus game number #35801469

thanks in advance,


04-10-2011, 05:50 PM
Just happened a second ago to me also. Its worldwide.

04-10-2011, 05:58 PM
same problem as everyone, played a fun match as :elec: but after we won the game couldn't be found and i didn't get any mmr...

04-10-2011, 06:07 PM
Same here

04-10-2011, 06:11 PM
Played one of my best :wret: ever, and guess what? it didnt get recorded :(

04-10-2011, 06:30 PM
You people are so impatient, half the people spamming this forum with 15+ threads said it updated a few minutes later.

Also don't spam the forum with threads regarding the same issue

04-10-2011, 06:36 PM
Yeah seems like thereŽs some update issues so it will take about 10+ minutes. But youŽll eventually get the game updated. IŽm sure it will be fixed shortly :)

04-10-2011, 06:41 PM
^ is exactly why I don't work in mods and only here.

04-10-2011, 06:43 PM
Remove all your mods.

04-10-2011, 07:42 PM
Game all of a sudden froze (three people on my team, probably a hiccup in the university internet). Restarted client, none of us could get back in. All stuck at 0% loading, eventually getting a "No Response from Server" message, our internet was working fine. S2 plz to fix servers thx.

04-10-2011, 10:14 PM
... w/e

04-10-2011, 10:32 PM
I was playing a MM game of Heroes of Newerth and we were winning. All the sudden the server crashed and nobody could reconnect ( me and my friends ), which made me think that that game is lost. Vanished into thin air. Meaning that we wasted 40 mins of our lifes in a game with no records of existens. I mean WTF ? Could someone plz look into this problem? We played an EU server in match making btw

04-11-2011, 05:36 AM
Oh sorry, the game was still goin on so I couldn't put down an ID. Here it is.


04-11-2011, 08:15 PM
Game id : 35922397

My match didnt got record ....