View Full Version : [Other] 325/330M and the future...
03-18-2011, 07:25 PM
Have S2 contacted Nvidia about this problem?
I have a few days ago and are still awaiting response from them.
Rolling back the driver is a fix, but there are some problem with it:
Older driver have many bugs for other applications, for example: I cant watch youtube videos. http://forums.nvidia.com/index.php?showtopic=191020
Also, some newer cards can not use these older drivers.
I have contacted Nvidia, but i feel S2 as a game developer can do more to contribute, why is this happening? what causes the game to crash? How can Nvidia (or S2) fix it?
03-18-2011, 07:28 PM
I don't know if we have contacted them (I haven't personally), but I'm sure they are going to take whatever bugs their customers report quite seriously.
03-19-2011, 04:15 AM
I am currently in a conversation with them. Right now I will try all old drivers and see witch one of them works. Here is my last chat:
Thanks for the update. We have 4 R256 drivers posted on NVIDIA.COM. Do all(258.96, 258.69, and 257.21, 257.15) of them work fine?
The most updated driver directly from Asus is version 184.108.40.20641(AKA-> 257.41). Have you try this driver?
Assuming that you are able to launch the game and configuration your game/graphics settings, can you please send me screenshots of the video/game settings you used when the error pops up?
The error message is not very meaningful. Can you look at Windows Event log and see if there are more details available?
For example: http://oi38.tinypic.com/10rsec7.jpg
Did you see anyone else on forums having this issue with Optimus based system?
If you play the game using factory default setttings in Nvidia Control Panel(Manage 3D Settings) and in the game, can you still reproduce the problem?
In addition, please send me a screenshot of the error message.
We will need additional information to determine the nature of the problem you are experiencing. Can you please send me your system log.
1) Click on the Windows icon on task bar
2) In the Start Search field, type in "msinfo32" and then press the Enter key
3) This will bring up the Microsoft System Information Utility. Click on File and then Export to save this information to your hard drive. You may give it any name you choose.
4) Once the file has been saved on your hard drive, attach it to this support request so that we may review your system configuration.
Please feel free to update me when you have a chance.
MY QUESTION IS NOW: Do we know exactly what cards that have this issue so I can help Nvidia help us?
03-19-2011, 09:54 AM
I don't have all the names of the cards, but this happens with all Optimus based systems to my knowledge.
This includes the ones you mention, but also 540M and 440M (and probably more).
If you browse the page that this thread is on, you'll find a few more threads with this issue, if he wants proof that others experience it as well.
If he wants more details about your video settings, you can send him your "startup.cfg" file (that contains all your settings), in addition to the screenshots.