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View Full Version : [Other] The famous, Blackscreen of Death + FPS Drops.



Bordica
01-03-2011, 06:15 AM
I guess you are familiar with this issue, so I don't need to explain all too much. However, I'll still do a thorough explain of what I'm experiencing.

Setup
OS: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458
MB: Asus P5K-E
CPU: Intel Core2 Quad CPU Q6700 @ 2.66GHz (4 CPUs), ~2.7GHz
RAM: 8GB
GPU: NVIDIA GeForce GTS 250

x64

Nvidia Driver Information
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver Version: 8.17.0012.6099 (English)
Driver Date/Size: 10/22/2010 07:23:15, 12788840 bytes

Additional Information
Normal/Regular FPS: 60-70
Normal temperatures and CPU usages according to SpeedFan + PCProbe II.
Estimate Occurrences: Once per game at a minimum. Often/mostly 3-4 times per game.
Mods: None, never used any.
Installation: Re-installed a couple of times.

Explanation of the issue
It happens randomly during a game session, without any kind of sign or warning. My screen goes black, followed by a little popup message from the "tray-bar/systemicon's" basically saying that my graphics driver has been reset. It's black for about 2-3 seconds before returning to normal.

I'd say that 60-70% of the occurrences includes a nasty FPS drop. Which leaves me with a constant 16-17 FPS for a time period of about 1-5 minutes. It returns to normal by either waiting it out or restarting the game.

50% of the occurrences also includes a "sound failure" of sorts. Hard to explain, but the sound gives off a lot of "scraping" noise and sounds almost like something from a NES or older quality. Though it goes away after about 30-40 seconds. This affects everything, not just the sound from HoN. (e.g Skype, MSN etc.)

These occurrences can happen very quick, almost instantly, after eachother. Once I waited out the FPS drop from a blackscreen, and just a few seconds after the FPS got back to normal I got an additional blackscreen with a FPS drop included. (Though I'd say that the dual-blackscreen-combo is a pretty rare phenomenon)

It goes without saying that these occurrences have either ruined and/or affected the nature of the game quite drastically, many, many times. I'm just praying that it happens when I'm "safe" and not during combat.

I have been having this issue for as long as I can remember. I know the issues lies with Nvidia, but I thought I'd write a bug report anyways. Since I'm quite disappointed because, obviously, it has ruined some/a lot of my passion and appetite for the game.

Was to include DxDiag in the attachments, due to .rar not being allowed and .txt size limitations, it couldn't happen.

Edit: Trying to add a console.log which contains this "crash", however, I can't. "Your file of 1.26 MB bytes exceeds the forum's limit of 97.7 KB for this filetype"

You need to look over your attachment restrictions.. :/

SpaceSavage
01-03-2011, 07:30 PM
Update your graphics driver and direct X the problem will be fixed. If you are on your most up to date driver try rolling back

Bordica
01-05-2011, 07:07 AM
I'm flattered that I at least got one of those standard responses. :)

If you had read my post you would've known that both my graphics driver and directx are up to date.

I might try rolling back though, we'll see. Thanks.

Bordica
01-06-2011, 08:32 AM
While I'm still here, I might as well ask if there is any specific date/version I should roll back my Nvidia graphics driver to?

Thanks.

SpaceSavage
01-09-2011, 03:00 PM
I wouldent know sorry try the version before ( im using ATI atm so no clue on name)

Bordica
01-31-2011, 03:29 AM
Hello,

I have recently tried the three earliest/oldest Nvidia drivers in an attempt to resolve this, very, very irritating issue. Without any results what-so-ever.

Drivers tested so far:
Name: Version: Date:
GeForce Release 182 whql - 182.02 - 3.3.2009
GeForce Release 182 whql - 182.50 - 2.4.2009
GeForce/ION Release 185 whql - 185.85 - 7.5.2009
GeForce/ION Release 260 whql - 260.89 - 18.10.2010
GeForce/ION Release 260 whql - 260.99 - 25.10.2010
GeForce/ION Release 266.58 whql - 266.58 - 18.1.2011

So, you got any other theories of what could fix this issue?

IAmRoot
01-31-2011, 04:53 AM
This is a bug with the nvidia drivers. They are still working to fix it.

Bordica
02-08-2011, 10:06 AM
It feels like it's occurring more than usual now. It's been goin crazy the last few weeks. My friends I'm playing with are starting to get annoyed of me randomly dieing or running away from teamfights because of these blackscreens. Frankly, I'm getting close to desperate as well.

I'm willing to bet that we've lost at least a handful of games because of my blackscreens.

I'm fine with a company having some problems with bugs, because they always exists in game. But I'm getting really irritated when I've had this bug since late 2009 Beta. That's about one and a half years of blackscreens.

I know it's Nvidia's "fault", but it's your game and you should do everything you possibly can to get them fix this as soon as possible. (Not that I'm saying that you aren't, I'm just sayin', that's all)

Regards,
Very frustated customer, your salary contributor.

SpaceSavage
02-08-2011, 10:11 AM
They are in talks with nVidia about the issue