View Full Version : [K2: Generic Error] crashing while updating to 2.0.1
12-16-2010, 12:27 PM
Im having a crash when updating to 2.0.1.
after the download is complete, when the dark screen with the white bar loading, it crashes while in the middle.
first time it crashing while update to me. no mods instaled.
please help me, thanks!
12-16-2010, 03:15 PM
Sorry, but your post does not meet our requirements for technical support. Please respond with all the requirements so we can further help you.
Provide your system information to ensure your system is compatible with HoN. In particular, your graphics card must be at least shader model 2 or opengl 2.0 compliant. The Intel GMA 9xx series and prior are not supported.
Please include, your RAM, Graphics Card, processor, and power supply information. For any other issues, post the details on the hardware giving you trouble (such as sound card).
Please use a program such as Speedfan to monitor your system temperatures. Please List all the sensor temperatures for when your computer is idle/normal load/right after the crash. You do not need to include this info if you crash immediately after launching HoN.
Please provide what Operating system you are using.
The K2 engine keeps a log of the console. This is often very helpful in identifying your problem. Look under the following directory for your console.log -
Windows - C:\Documents and Settings\[user]\MyDocuments\Heroes of Newerth\game\
Linux - ~/.Heroes\ of\ Newerth/game/
Mac - /Users//Library/Application Support/Heroes of Newerth/game/
Please upload (http://tools.heroesofnewerth.com/upload.php) your console.log and post the url.
What you were doing
Please include when this error occured, and what you were doing at that time. (A screenshot would be helpful)
If your game is crashing, it will ask you to save a crash dump. Click yes. It will then tell you where it was saved.
Please upload (http://tools.heroesofnewerth.com/upload.php) this crash dump and post the URL to the file.
12-16-2010, 04:21 PM
ok didnt managed to upload crash log: tried to load this file:
but got this:
if its matter im using google chrome.
im using windiows xp. crash occured while trying to update the game from 22.214.171.124 to 2.0.1 and now for 2.0.2 crashed exectly at that point:
Im getting desperate :(
Edit: I just want to say I know my hardware is kinda bad but this game always worked for me and only crashed in-game. now I cant even get into the game.
12-16-2010, 04:56 PM
Try redownloading the installer and doing a clean reinstall in the C:/ drive.
12-17-2010, 03:54 AM
You need to zip these files before uploading them.