View Full Version : [Reboots/Shutdowns] Unknown entity type, unread bits, crashes, etc.
HUN`DarkEvil
12-14-2010, 03:56 PM
Ok so, here's my config:
Motherboard: MSI 770-C45
CPU: AMD Phenom II X4 925
RAM: 2x2GB DDR3 1333MHz
VGA: ATI Radeon HD5670
HDD: Samsung HD502HJ
OS: Windows 7 Enterprise 64-bit with all of the latest patches.
I have installed all of the latest drivers for my motherboard, from the MSI site, and all of the latest stuff for my VGA from the AMD site, and I have also installed the latest DirectX via the webinstaller.
But I always get the unread bits, unknown entity type errors (usually 2-3 times per game), then I need to quit the game, and log-in again, so I can choose the reconnect option.
Tha game is unenjoyable.
I thought that after HON 2.0 I won't have any of these, but the problems remains. Plus, my game often crashes randomly without any notification.
Here are my latest console logs:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=5e6d0adb3a9b9ec9&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=5e6d0adb3a9b9ec9&action=view.
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=64081f2243d2d58d&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=64081f2243d2d58d&action=view.
And please don't ask from me as a possible solution for my problem to lower my graphics settins, and turn everything off. I didn't buy this computer to play a game on minimum, with everything off. This is NOT a solution.
Thanks in advice,
Daniel
IAmRoot
12-14-2010, 05:18 PM
Have you tried doing http://forums.heroesofnewerth.com/wiki/index.php/Complete_Reinstall?
This is a problem with either not receiving the data correctly (packet corruption) or HoN not recognizing the data (corrupt resources0 files).
In the console (ctrl+f8), could you run "validateresources0" (no quotes) and tell me if there are any errors?
HUN`DarkEvil
12-14-2010, 05:22 PM
Have you tried doing http://forums.heroesofnewerth.com/wiki/index.php/Complete_Reinstall?
This is a problem with either not receiving the data correctly (packet corruption) or HoN not recognizing the data (corrupt resources0 files).
In the console (ctrl+f8), could you run "validateresources0" (no quotes) and tell me if there are any errors?
Of course. My first thing was that I uninstall the whole game, delete everything, then reinstall it with the new 2.0 installer.
When should I open the console and write that "validateresources0"? In-game, or in the main menu?
IAmRoot
12-14-2010, 05:34 PM
It doesn't matter where you run validateresources0. Did you delete the my documents\heroes of newerth folder, too?
HUN`DarkEvil
12-14-2010, 05:36 PM
It doesn't matter where you run validateresources0. Did you delete the my documents\heroes of newerth folder, too?
Yes, I did it.
I run that validateresources0 thing, and that's what I got (in the attachment)
IAmRoot
12-14-2010, 05:45 PM
Could you do these tests: http://forums.heroesofnewerth.com/wiki/index.php/Network_Quality_Diagnostics?
Locally it looks ok.
HUN`DarkEvil
12-14-2010, 06:41 PM
Could you do these tests: http://forums.heroesofnewerth.com/wiki/index.php/Network_Quality_Diagnostics?
Locally it looks ok.
I run the ping test on the server "173.193.201.231" and I got this:
Ping statistics for 173.193.201.231:
Packets: Sent = 500, Received = 500, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 140ms, Maximum = 196ms, Average = 143msAnd about the other traceroute thing. It sais, it runned succesfully, but I don't understand anything about that traceroute. It lists a lot of IPs and server names with the trip times, and that's all.
What now?
EDIT: I just forget, here's the info from traceroute:
1 8 ms 7 ms 7 ms dial048013.pool.invitel.hu [213.163.48.13]
2 7 ms 7 ms 7 ms vlan1310.veszprem-pe1.invitel.net [213.163.53.17]
3 7 ms 8 ms 7 ms 213.163.54.1
4 8 ms 11 ms 8 ms xe-3-2-0.bix-p1.invitel.net [213.163.52.9]
5 8 ms 8 ms 7 ms ge-6-0-0.bix-c1.invitel.net [213.163.54.237]
6 8 ms 7 ms 8 ms bpt-b4-link.telia.net [213.248.93.165]
7 16 ms 26 ms 15 ms win-bb2-link.telia.net [80.91.250.64]
8 31 ms 28 ms 28 ms ffm-bb2-link.telia.net [80.91.246.142]
9 148 ms 144 ms 153 ms ash-bb1-link.telia.net [80.91.246.62]
10 118 ms 130 ms 142 ms te2-6.bbr01.eq01.wdc02.networklayer.com [213.248.78.130]
11 119 ms 117 ms 117 ms po2.cer01.sr01.wdc01.networklayer.com [173.192.18.197]
12 117 ms 117 ms 189 ms po1.fcr02.sr01.wdc01.networklayer.com [208.43.118.149]
13 118 ms 141 ms 117 ms 173.193.201.231-static.reverse.softlayer.com [173.193.201.231]
IAmRoot
12-14-2010, 08:14 PM
Hmm. Looks fine. Your ping is a bit high, but that wouldn't cause this.
Could you zip and upload your crash dumps to tools.heroesofnewerth.com. I believe you have to zip them individually.
HUN`DarkEvil
12-15-2010, 01:05 AM
Hmm. Looks fine. Your ping is a bit high, but that wouldn't cause this.
Could you zip and upload your crash dumps to tools.heroesofnewerth.com. I believe you have to zip them individually.
Where can I find, my crash dumps?
IAmRoot
12-15-2010, 07:35 AM
They are in the same directory as the console.log.
HUN`DarkEvil
12-15-2010, 10:37 AM
They are in the same directory as the console.log.
I only have these in that folder:
2010.12.14. 23:35 354 268 console.log
2010.12.14. 18:40 21 290 game_settings_local.cfg
2010.12.14. 23:30 686 login.cfg
2010.12.14. 21:40 3 203 recentlyplayed.xml
2010.12.14. 21:01 140 reconnect.cfg
2010.12.14. 23:35 58 502 startup.cfg
and 'logs' folder:
2010.12.14. 18:10 24 800 game_00000.log
2010.12.14. 18:31 558 992 game_00001.log
2010.12.14. 18:40 206 614 game_00002.logand 'shadercache' folder:
2010.12.14. 21:07 36 613 shadercache.s2z
2010.12.14. 18:37 4 247 shadercache.xmlWhat now?
IAmRoot
12-15-2010, 11:11 AM
Sorry, I was confusing them with hard crashes. Don't get these issues too often.
Could you take a screenshot (f5) of your console (ctrl+f8)? I think I might know what line is associated with the errors you're getting, but I want to be sure. There's a lot of lines that look bad in console.logs, but are actually ok.
HUN`DarkEvil
12-15-2010, 03:49 PM
Sorry, I was confusing them with hard crashes. Don't get these issues too often.
Could you take a screenshot (f5) of your console (ctrl+f8)? I think I might know what line is associated with the errors you're getting, but I want to be sure. There's a lot of lines that look bad in console.logs, but are actually ok.
I made a lot screenshot about my whole console, so I uploaded here: http://www.mediafire.com/?m67bcwabjj6j91s
IAmRoot
12-16-2010, 05:38 AM
Those are all from just loading up HoN. I just need one right after you get one of these error messages, and not of the whole console.
On an aside are you using any mods
I can confirm the range mods are causing unread bit errors - they did this in beta as well and then the creators fix the mod.
HUN`DarkEvil
12-17-2010, 08:16 AM
On an aside are you using any mods
I can confirm the range mods are causing unread bit errors - they did this in beta as well and then the creators fix the mod.
It did without the mods too.
HUN`DarkEvil
12-17-2010, 08:19 AM
Those are all from just loading up HoN. I just need one right after you get one of these error messages, and not of the whole console.
Since 2.0.2 I did not get any of these errors. I don't know, is this because the patch, or just a coincidence.
I will post immediately, when I get the erros again. (I hope I won't)
IAmRoot
12-17-2010, 02:21 PM
These issues are due mainly to file corruption issues. It may have been something wrong with the patch file downloads, I'm not sure.
HUN`DarkEvil
12-19-2010, 03:06 PM
These issues are due mainly to file corruption issues. It may have been something wrong with the patch file downloads, I'm not sure.
OK, I got again one unread bits, then an unknown entity type error in a single game. Here's my console log:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=5930ec415188da33&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=5930ec415188da33&action=view.
And here's the screenshot(s) just after the 2nd error: http://www.mediafire.com/?e7dhfcovvja23
IAmRoot
12-20-2010, 08:49 AM
Well, this is due to file corruption or file reading errors. Try reinstalling to a different directory.
HUN`DarkEvil
12-20-2010, 10:00 AM
Well, this is due to file corruption or file reading errors. Try reinstalling to a different directory.
OK, here's what I did:
I run a full scandisk to my hard drive, it didn't find any errors.
I installed the Hard Disk Sentinel app, run all the available tests, and it said, that my hard drive is 100%, with no errors.
I download the latest game installer, I renstalled it to a different directory, without any mods, but I still got these errors.
What should I do?
HUN`DarkEvil
12-22-2010, 10:04 AM
And again:
Unkown updated entity type, bad snapshot:
Console log:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=82a0250c5bb5796c&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=82a0250c5bb5796c&action=view.
Screenshots from my console just after the error:
http://www.mediafire.com/?ufoxa4d7fv44a
IAmRoot
12-22-2010, 01:27 PM
Are you running any antivirus or have you ever had any antivirus installed on that computer?
HUN`DarkEvil
12-22-2010, 01:43 PM
Are you running any antivirus or have you ever had any antivirus installed on that computer?
Yes, Eset Smart Security.
HUN`DarkEvil
12-23-2010, 06:43 AM
And again:
"Unkown updated entity type, bad snapshot"
Screenshots, just after the error from my console:
http://www.mediafire.com/?nuo53x77etp06
And after I tried to rejoin, my game crashed, here's the crash dump:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=ed8b66b0c393df2d&action=download.
IAmRoot
12-24-2010, 11:32 AM
My guess is it's the antivirus interfering with things.
HUN`DarkEvil
12-24-2010, 04:42 PM
My guess is it's the antivirus interfering with things.
Sorry, but I won't turn off my virus protection, especially won't do it while I'm playing online. And I'm 100% sure, that I'm not the only one who use this anti-virus software, and I also 100% sure, that the hundreds (or maybe thousands) who use this anti-virus software, don't get these problems.
So, the max. I can do it, I make an exception to my anti-virus software to leave the HoN files (in the program files directory, and in the documents directory too), so it won't interfere.
But please start thinking about this problem, and tell me the informations what you need to help, because I'm sure, that I'll get these problems within a few days (even if I do that 'make exception' thing).
Sorry, but I won't turn off my virus protection, especially won't do it while I'm playing online. And I'm 100% sure, that I'm not the only one who use this anti-virus software, and I also 100% sure, that the hundreds (or maybe thousands) who use this anti-virus software, don't get these problems.
So, the max. I can do it, I make an exception to my anti-virus software to leave the HoN files (in the program files directory, and in the documents directory too), so it won't interfere.
But please start thinking about this problem, and tell me the informations what you need to help, because I'm sure, that I'll get these problems within a few days (even if I do that 'make exception' thing).
Quite a few applications will ask you to disable your A/V while installing and upgrading, its common practice. A/V and nasty little programs that can do very unexpected things to binary files
A while back Norton flag HoN updater as a virus.
Before that McAfee flag a crucial file of windows as a virus (resulting in broken windows requiring re-installation)
HUN`DarkEvil
12-26-2010, 06:56 AM
And again:
386 unread bits:
Screenshots, just after the crash from my console: http://www.mediafire.com/?vrfuda6cp4day
a few games later:
Unknown new entity type, bad snapshot:
Screenshots, just after the crash from my console: http://www.mediafire.com/?3uxtco2a4luqg
It happened in the same game session, so here's the console log for both of the errors:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=f16d08387bc51e32&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=f16d08387bc51e32&action=view.
PS: My anti-virus software (ESET Smart Security) was completly turned off (so in the future, don't blame this anti-virus software).
unfortunety "turned off" doesnt universely mean disabled. quite a few a/v and fw hook into the sysytem (comodo is an example of this, more and more are doing this).
really need the a/v disabled whileonstalling and patching. during play doesnt help
it might be worth a working windows install of HoN being tar'ed up and then unrolled on machine experiencing this. this will help narrow down if it is the a/v messing with patching
have you tried uninstalling, competly deleting the remaing folder, removing the hon folder in mydocuments, download a more recent installer and try from that
HUN`DarkEvil
12-26-2010, 11:49 AM
unfortunety "turned off" doesnt universely mean disabled. quite a few a/v and fw hook into the sysytem (comodo is an example of this, more and more are doing this).
really need the a/v disabled whileonstalling and patching. during play doesnt help
Ok, just for your happiness, I reinstalled the game, without running my anti-virus program, and tadaa, still:
165 unread bits:
Screenshots: http://www.mediafire.com/?w9puap9w8ll7g
Console log:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=35b9f222c7016abc&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=35b9f222c7016abc&action=view.
So now, we should really stop about talking, what's wrong with my anti-virus system, and find a solution...
it might be worth a working windows install of HoN being tar'ed up and then unrolled on machine experiencing this. this will help narrow down if it is the a/v messing with patching
have you tried uninstalling, competly deleting the remaing folder, removing the hon folder in mydocuments, download a more recent installer and try from that
I didn't do any rollbacks. I tried reinstalling, with the neccessary folder deleting, and yes, I also tried to install it with the latest installer to a whole different folder, etc.
HUN`DarkEvil
12-26-2010, 04:33 PM
And again: "Unknown updated entity type, bad snapshot", "276 unread bits"
Screenshots: http://www.mediafire.com/?cdvi2ik6b2lzb
Log file:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=a7ef4364528e35e1&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=a7ef4364528e35e1&action=view.
IAmRoot
12-27-2010, 03:29 AM
You've still got mods enabled. Why in the world are they still enabled? There's messages all over the wiki saying to disable them.
iirc there are 3 things that can cause this
#1 mods, espdecially the range mod
#2 a/v software messing with files
#3 mtu too high for you network
#1 and #2 are really easy and quick todo client side and should be tried 1st #e takes a bit more work
HUN`DarkEvil
12-27-2010, 04:16 AM
You've still got mods enabled. Why in the world are they still enabled? There's messages all over the wiki saying to disable them.
As I said before, as we talked about before, if I turn my mods off, I have still got these problems, then why should I play ithout mods, if either with or without I got these errors?
iirc there are 3 things that can cause this
#1 mods, espdecially the range mod
#2 a/v software messing with files
#3 mtu too high for you network
#1 and #2 are really easy and quick todo client side and should be tried 1st #e takes a bit more work
#1 Don't have range mods. And if I turn my mods off, I still have errors.
#2 We talked this about just 2-3 post above.
#3 MTU is good. Followed the instructions, and it's good.
as root said still signs you have mods.
one of the things you were ask todo was to removde your mods AND remove the hon folder in myDocuments please do as suggested.
also what makes you think your mtu is good
HUN`DarkEvil
12-27-2010, 04:37 AM
as root said still signs you have mods.
one of the things you were ask todo was to removde your mods AND remove the hon folder in myDocuments please do as suggested.
also what makes you think your mtu is good
Mate, can't you read?
#1. If I disable all of my mods, I still got this error = I got these errors NOT BECASUE of mods, so I continued it using.
#2. I reinstalled the game in the last week about 4-5 times, so I won't do it again. After uninstall, before reinstall, I deleted the folders in program files directory and in documents directory. As I also already told you....
#3. MTU: Followed this (http://forums.heroesofnewerth.com/showthread.php?t=108344) instruction, and I use PPPoE, so my MTU set to 1492.
If that is really the case them please explain why there are references to the xstats mod and some of bangerz mods (missmod for instance) in your console log
If you really disabled them and if you really removed the HeroesOfNEwerth folder in MyDocuments these would not exist
HUN`DarkEvil
12-27-2010, 08:27 PM
If that is really the case them please explain why there are references to the xstats mod and some of bangerz mods (missmod for instance) in your console log
If you really disabled them and if you really removed the HeroesOfNEwerth folder in MyDocuments these would not exist
OK, once again.
I got these errors since 2 months ago. I have these errors about 100-150 times (maybe more), usually once or twice per game. And maybe you understand that I don't have 150+ console logs updated with more then 300 screenshots.
When IAmRoot first ask that I should try to play the game without any mods, I disabled all of the mods, and play the game. But with the game mods disabled (and the mods directory completely deleted), I still got these errors. So after that IAmRoot asked that I should try to reinstall the game to an other directory. I did. Firstly uninstalled the game, then deleted the program files directory, and the directory in the documents folder, then reinstalled to a whole new path. Then after that I still got these errors.
So, in this case, I start to use the mods again, because either way, if I use, or if I don't I got these errors...
Is that clear now? But just for your happiness, if you want I can make screenshots, and upload the console log with disabled mods and still errors, just to belive...
IAmRoot
12-27-2010, 10:30 PM
Modded files are in use.
I need to see a console.log where you get an error and where all mods are disabled.
HUN`DarkEvil
12-29-2010, 06:55 AM
I need to see a console.log where you get an error and where all mods are disabled.
Here you go: "Unknown updated entity type, bad snapshot"
Screenshots: http://www.mediafire.com/?drdgi20n0lz0d
Console.log:
You can download the file using this link: http://tools.heroesofnewerth.com/view.php?key=658367dca64e07c1&action=download.
You can view the file using this link: http://tools.heroesofnewerth.com/view.php?key=658367dca64e07c1&action=view.
you have a few Query not S_OK could you set all your GFX to LOW or turned off
HUN`DarkEvil
01-05-2011, 01:17 PM
you have a few Query not S_OK could you set all your GFX to LOW or turned off
Here you go:
"Unknown new entity type, bad snapshot"
Screenshot of my graphics settings:
http://www.mediafire.com/?lgezlc81aeuzg57
My console log:
Somewhy, the http://tools.heroesofnewerth.com didn't allow to upload my console.log (zipped), so I uploaded here: http://www.mediafire.com/?h3zbmxd2a3v6bp9
IAmRoot
01-11-2011, 07:45 PM
Bumping your post merely lowers its priority.
Also:
Modded files are in use.
HUN`DarkEvil
01-12-2011, 02:01 AM
Bumping your post merely lowers its priority.
Also:
Modded files are in use.
Did you have NO memory???
Just read back, I insert log files with screenshots where I didn't use any mods. I got that error, READ BACK (http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42). So I will use mods, because if I use, or if i don't I'll get that error. Got it?
Then you ask to lower my graphics settings, I did, still error.
Tell me if you have NO IDEA what is the error source, so I will ask a refound from your game because it's unplayable, unejoyable, etc...
Or start to think about a REAL solution and don't ask the same steps over and over again, if I did once, and it didn't help...
And I WILL BUMP if I have no answer more then 1-2 weeks.......
SpaceSavage
01-12-2011, 05:10 AM
Could faulty RAM be causing this? try running a memory diagnostic
IAmRoot
01-12-2011, 12:47 PM
I won't look at anything that has mods enabled. Reinstall to 2.0.5 and provide me with a log from after you get the error.
HUN`DarkEvil
01-29-2011, 01:55 PM
I won't look at anything that has mods enabled. Reinstall to 2.0.5 and provide me with a log from after you get the error.
How many times should I link this (http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42)? http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42http://forums.heroesofnewerth.com/showpost.php?p=12818540&postcount=42
Do you see that it has NO MODDED?
But nevermind... You are sooo "helpful".....
I hope you feel the sarcasm...